Wfm Senior Contact Center Analyst
Current
Jan 2023 - Present
AeroLeads people directory · profile
Gabriel Rodriguez Email & Phone Number
WFM Senior Contact Center Analyst
at
Sage
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
WFM Senior Contact Center Analyst
Location
Seguin, Texas, United States
Company size
Who is Gabriel Rodriguez? Overview
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Quick answer
Gabriel Rodriguez is listed as WFM Senior Contact Center Analyst at Sage, a company with 15032 employees, based in Seguin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Gabriel Rodriguez.
Gabriel Rodriguez previously worked as Operations Analyst at Babylon and Workforce Management Analyst at Harland Clarke Customer Engagement Solutions. Gabriel Rodriguez holds Art/Art Studies, General from Coastal Bend College.
Company email context
Email format at Sage
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Sage
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Profile bio
About Gabriel Rodriguez
Experienced Bilingual Operations Analyst with a demonstrated history of working in the financial and healthcare services industry. A self-motivated individual with a record of success in troubleshooting and problem solving. Skilled in Humanity software, ASPECT software, and Verint software. Strong program and project management professional.
Current workplace
Gabriel Rodriguez's current company
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Sage
4 roles
Gabriel Rodriguez work experience
A career timeline built from the work history available for this profile.
Operations Analyst
Analyze performance metrics such as SLAs and utilization on a daily basis to meet weekly goals. Direct contact to 40+ healthcare providers to ensure proficiency in their schedules on the platform.Create schedules for CA healthcare providers by balancing their availability and the business needs based on forecast.Implemented new processes to improve.
Sep 2021 - Jan 2023
Workforce Management Analyst
Analyzed performance metrics such as SLAs and utilization on a weekly basis to meet monthly goals. Monitored RTA consistently to ensure specialists were following their scheduled shifts.Monitored real-time service levels and adjusted phone skills to redirect specific call types to certain specialists and distribute the volume accordingly if needed. Trained.
Apr 2018 - Sep 2021
Customer Care Specialist
Assisted 50+ Bank of America customers daily via telephone with check orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services.Consistently met all weekly/monthly metric goals such as average handle time, upsells, schedule adherence, and customer feedback.Trained a number of new customer specialists by shadowing.
Oct 2015 - Apr 2018
Team & coworkers
Colleagues at Sage
Other employees you can reach at sage.com. View company contacts for 15032 employees →
AR
Arghya Raghav
Colleague at SageSterling, Virginia, United States, United States
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AM
Antigona Mahmoud
Colleague at SagePeoria, Arizona, United States, United States
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MÁ
Miguel Ángel Gutiérrez Revenga
Colleague at SageGreater Madrid Metropolitan Area, Spain
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YB
Yann Bisson
Colleague at SageParis, Île-de-France, France, France
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BM
Barbara Marmet
Colleague at SageMetz, Grand Est, France, France
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JL
Jorge Lopez-Alonso
Colleague at SageGreater Madrid Metropolitan Area, Spain
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MG
Marta García Herrero
Colleague at SageGreater Barcelona Metropolitan Area, Spain
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ME
Moses Ekanem
Colleague at SageLos Angeles, California, United States, United States
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DB
David Bunn
Colleague at SageDarlington, England, United Kingdom, United Kingdom
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VL
Vacreta Lester
Colleague at SageLithonia, Georgia, United States, United States
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Arghya Raghav
Colleague at SageSterling, Virginia, United States, United States
View →
AM
Antigona Mahmoud
Colleague at SagePeoria, Arizona, United States, United States
View →
MÁ
Miguel Ángel Gutiérrez Revenga
Colleague at SageGreater Madrid Metropolitan Area, Spain
View →
YB
Yann Bisson
Colleague at SageParis, Île-de-France, France, France
View →
BM
Barbara Marmet
Colleague at SageMetz, Grand Est, France, France
View →
JL
Jorge Lopez-Alonso
Colleague at SageGreater Madrid Metropolitan Area, Spain
View →
MG
Marta García Herrero
Colleague at SageGreater Barcelona Metropolitan Area, Spain
View →
ME
Moses Ekanem
Colleague at SageLos Angeles, California, United States, United States
View →
DB
David Bunn
Colleague at SageDarlington, England, United Kingdom, United Kingdom
View →
VL
Vacreta Lester
Colleague at SageLithonia, Georgia, United States, United States
View →
1 education record
Gabriel Rodriguez education
FAQ
Frequently asked questions about Gabriel Rodriguez
Quick answers generated from the profile data available on this page.
What company does Gabriel Rodriguez work for?
Gabriel Rodriguez works for Sage.
What is Gabriel Rodriguez's role at Sage?
Gabriel Rodriguez is listed as WFM Senior Contact Center Analyst at Sage.
Where is Gabriel Rodriguez based?
Gabriel Rodriguez is based in Seguin, Texas, United States while working with Sage.
What companies has Gabriel Rodriguez worked for?
Gabriel Rodriguez has worked for Sage, Babylon, Harland Clarke Customer Engagement Solutions, and Harland Clarke.
Who are Gabriel Rodriguez's colleagues at Sage?
Gabriel Rodriguez's colleagues at Sage include Arghya Raghav, Antigona Mahmoud, Miguel Ángel Gutiérrez Revenga, Yann Bisson, and Barbara Marmet.
How can I contact Gabriel Rodriguez?
You can use AeroLeads to view verified contact signals for Gabriel Rodriguez at Sage, including work email, phone, and LinkedIn data when available.
What schools did Gabriel Rodriguez attend?
Gabriel Rodriguez holds Art/Art Studies, General from Coastal Bend College.
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