Experienced and organized I.T. professional; operates within business context with a passion for innovation. Seeking an opportunity to contribute, add value and continue to grow professionally. Possess excellent technical and communications skills, with a focus on protecting the business assets without impacting customer service and usability, implementing best practices, and aligning I.T. with the business needs. • Planning – 20+ years managing teams, contractors, vendors, and budgets. Building career paths for team members. Using the RACI model to manage expectations and resolve/prevent conflict. Making data driven decisions and recommendations to upper management, this includes creating 10-year TCO models, and risk assessments. Building technology roadmaps with projected investment needs.• Governance – Manage global policies, procedures, and standards to meet the business needs and comply with the GDPR and CCPA regulations. Standardizing our policies and procedures globally based recommendations from the ITIL and NIST frameworks. Reduce human error, enforce procedures, and remove un-necessary delays from I.T. by implementing a self-service portal with automation in the background.• Project management - Responsible for completing on average of five big I.T. projects per year. Manage I.T. resources globally to meet our annual commitments on time and on budget without sacrificing the performance of the deliverable.• Technical skills - 25+ years working with I.T. infrastructure, designed and deployed global networks, high availability datacenters (Hyper-V & SQL clustering, Veeam), private/public cloud, backups, replication, BCP & DR solutions, wireless, warehouse devices. Always looking for continuous improvements by automating repetitive tasks using tools like MS Config Manager (SCCM) + Intune, PowerShell, Python, HaloITSM, and MS Orchestrator. Design and manage the deployment of Oracle’s JD Edwards ERP to support our 24x7 global operation. Use of Kali Linux to perform quick security validations.
