Gabriel Sanger Email & Phone Number

Israel

• Provide support and assistance to Clients who use Payoneer's services to pay their employees and providers• Deep knowledge of Payoneer's services and products in order to provide an effective and efficient support to Clients• Work along with all departments to provide a complete and definitive support to Clients• Communicate with bank providers regarding delays and compliance reviews and requirements for payments• Technical knowledge of processes and procedures for a quick diagnosis of any issue or problem faced by the Client• Professional and efficient communication• Escalating account holders' issues to Clients when necessary• Assist CBMs and CSMs

Israel

• Review incoming and outgoing payments to ensure they comply with countries legislation, providers policies and regulations, and Payoneer’s terms and condition• Detect suspicious or fraudulent behavior patterns by using sophisticated monitoring systems• Investigate and analyze source of funds and line of business of account holders as part of a payment review procedure

Israel

• Handle in an effective way any customer inquiries and issues via online chats and emails from all over the world• Provide fast and professional assistance to account holders• Hability to understand quickly the account holder's issue and provide the proper solution in a simple and easy explanation• Ability to multitask between 03 simultaneous chats and different systems such as Payoneer CRM, Oracle and Microsoft Teams• Maintain high level of knowledge of Payoneer products, services and procedures• Commitment to meet company's requirements regarding Service Level Agreements and performance metrics• Communicate effectively with other departments to maintain customer satisfaction• Training of new agents from different hubs and backgrounds

Brazil

Exclusive distrubutor (at that time) of worldwide known brands such as Kool Stop, Crank Brothers, Innovations, and others. Partner and direct manager of an import and distributor company of bicycle parts and accessories. Coordinated the import process, import orders, overall marketing strategy and sales to 100 bicycle shops and mechanics all over Brazil. Direct responsible for communication with clients, customer support and clients prospection.