- Spearheaded the development of the Digital Product Content vision, resulting in process improvements and successful sourcing of external data.- Translated the Digital Product Content vision into an actionable roadmap and backlog, ensuring alignment with business objectives.- Analyzed key metrics to drive data-driven decisions, achieving a 20% increase in ROI and consistently delivering value "early and often" to the customer.- Maintained a customer-first mindset, monitoring individual and team KPIs, resulting in a 15% increase in productivity and a 20% improvement in product quality.- Mentored and coached team members, providing actionable feedback and fostering career development opportunities.- Leveraged tools such as Google Analytics, Google Trends, Inspectlet, and others to enhance the team's effectiveness in staying informed about industry trends.- Served as a source of knowledge and mentorship within the Marketing department, setting high standards for performance.- Fostered a fast-paced, action-oriented culture focused on continuous improvement and innovation.- Developed strong relationships with internal stakeholders and external suppliers, promoting collaboration and partnership.- Maintained excellent verbal and written communication practices, providing regular updates and following through on commitments.- Collaborated in the development of investment proposals as needed.- Led bi-weekly departmental staff meetings, fostering team-building and exposure to other areas and executives within the company.- Developed and implemented the Supplier Sponsored Enrichment program to optimize taxonomy efforts and coordinate across teams.

• Lead and manage product information and content strategy for the GameStop Omnichannel team.• Define and analyze user actions with our best in class product pages using a variety of tools.• Suggest AB Tests and monitor results to improve the only value of a product page and help the customer find what they are looking for faster.• Lead, manage, and grow a team of direct reports.• Watch industry and consumer trends for areas of improvement.• Manage and maintain vendor engagement with our product pages, and content strategy.• Advise on image shoots and video production as it relates to products and product lines.• Manage user-generated content, finding new and exciting ways to engage with our consumers.• Analyze website trends to highlight products that are in demand and give them the appropriate white glove treatment.

Provide support and coaching for a small team of highly skilled Product Information Specialist. Prioritizing daily workload and special projects as they come up as to not affect the workflow of the team, and maintain industry leading quality.Ensure that all team members are putting the customers’ needs first while executing on company standards and policies. Validating the processes are being followed and implementing new processes when necessary.Oversee day to day product creation and relationship management with the team, to maintain the high standards our customers have come to expect and to forge a better customer experience in the future. Ensuring that time to market is within acceptable ranges and that the product information is in line with the vendor’s standards.Work with internal and external teams to help identify key areas or industry changes that could benefit the company and the consumer.Find areas of improvement on the product page and other channels within the company that we could leverage to increase product conversion in stores and online. Giving the consumer all of the knowledge they need to make an educated buying decision. From updating user rating systems to vetting new emerging technologies that could help our customer and our team ingest content quicker.

Ensure world-class product information for various product lines included but not limited to: Xbox, PlayStation, Wii, PSP, DS, PC Games, Accessories, Strategy Guides and additional products related to GameStop’s core audience (Content included digital assets such as screenshots, box art, and videos as well as product meta-data such as ESRB ratings, product specifications, product contents, etc.).Ensured the confidentiality and secured handling of embargoed information provided by other teams and publishers to ensure such information is not released to the public until approved.Tracked and updated related product information including bonus items, release date availability, price drops, and special notices and disclaimers related to productsMaintained and created relevant associations between products including upsells, cross-sells and digital to physical relationships.Interacted with other teams including those internal to Gamestop.com as well as external Marketing and Merchandising teams to ensure focused support for larger initiatives.Assisted supervisor and related teams with identifying hot upcoming titles, gaming trends, awareness of pre-release titles and provided other feedback where needed to support traffic, conversion, and sales goals.Reviewed and work with relevant IT teams to manage 3rd party content for inclusion on the website via daily feeds.Assisted the User Experience team by recommending improvements to content presentation, depth, and quality in order to increase conversions and provide all purchase-relevant product information.

Supervised up to 20 or more team members daily making sure they are on task and focused on the overall goal of 0 errors for stocking and 0 back orders.Made sure that all safety rules were in place and being followed by every employee.Kept track of back orders for stocking and replenishment.Constructed back order sheets for the second shift line leads so they would have more knowledge of the flow and problems within their lines.Coached and evaluated the performance of my team members while assisting with any of the other lead's staffing issues. Including training or task assignment.Kept track of a sign in sheet to help with the daily reporting and the shrinkage within the modules.

Managed up to 20 team members while keeping the department on task.Maintained a cost per piece at an average of .0450 with a goal of .0425.Sustained a departmental piece per hour average of 390.50 with a goal of 350.Checked PO numbers and validate the freight that has been brought in to ensure accuracy in the bill of lading.Checked the PO within the BRAIN system to make sure that the PO has no outstanding audits or problems that would affect the outcome of the end receipt.Coached each team member with the set standards and train or retrain accordingly.

Offloaded and inspected incoming freight for any overages or shortages that the shipper may have made, and bring them to the attention of the receiving supervisor.Received in all freight while ensuring that all the department goals are being met, and exceeded.Cross trained for multiple departments to have a better knowledge of how the warehouse works, and in doing so giving me a better sense of how things should be received to better accommodate the other areas.