 Design, build and configure application processes and stages to meet application requirements Create automated processes to reduce redundancy and improve application efficiency Communicate with leadership to understand business and application requirements Developed customized idea assessment tool for Applied Intelligence Program Created pilot enterprise-wide cost estimation tool to increase savings and increase accuracy of expected project cost Facilitated discussions with leadership to identify areas for tool deployment within the organization Experience and continued interest using SQL across various data sources and environments. Understand SQL best practices, tips, and tricks; Innovate in the usage of SQL Designed, coded, tested and debugged custom queries using SQL Reporting Services. Configure decision trees, authority matrixes, and cascading reporting structures Configure and stylize user interface elements for various platforms (Mobile and desktop) Utilize Case Management to structure deadlines and goals Accenture Charlotte Pega Practice Training Lead- successfully guided over 10 members through Pega CSA/CBA training. Communicated with clients to understand business and application requirements Analyzed, developed, and executed functional test cases to identify potential requirement gaps Assisted Scrum team with user story and acceptance criteria elaborations and development Utilized Jira for project management and application development documentation

• Designed and installed network infrastructure which included patch panel installations, cabling and routing, wall jack installations etc.• Developed and deployed customized data storage and backup servers for all domain users throughout the network• Salesforce CRM administration- Configured and managed the Salesforce implementation for all employees. Created customized automated reports to track new leads and daily tasks. Increased customer task completion by 40% over a 3 month period.• On-going training for 12 employees on Salesforce utilization for optimized data entry and efficiency • Configuration and maintenance of an onsite PBX phone system for integration with Salesforce CRM, improving data entry and management efficiency by 50%• Project Management across multiple companies nationwide to include equipment acquisitions, planning,logistics, installations, evaluations and upgrades using Microsoft Project and Agile methodologies.• Designed, installed and maintained 2 playout servers and 2 media NAS servers for Loveworld USA TV Network. • Diagnosed and resolved complex integration issues for hardware and software implementations, add-ons, maintenance and support of voice, data, VoIP and CTI applications.• Troubleshoot and maintain all networking devices and infrastructure across the enterprise including switches, routers and firewalls.• Created and documented custom firewall rules for large intercontinental data traffic for TV network communications between Loveworld USA, Comcast and Level 3• Networked all nodes, printers and data servers with partitions per department. Department and network isolation improved data integrity by 60% over a one year period• Windows Server Administration to include user and administrative role creation, system maintenance, system backups and performance monitoring• Designed, tested, configured and installed multiple high performance editing desktops with liquid-cooled cpu systems.

• Maintain a high-volume workload within a fast paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).• Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.• Perform data entry utilizing CRM applications to document customer information and call content• Assisted customers in navigating the company website and troubleshooting any technical issues.• Protect member's personal health information according to company policies and SLA’s. • Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.• Improved call management database efficiency by changing and updating contact information.

• Utilized effective strategies to effectively identify customer needs.• Developed in-depth knowledge and understanding of inventory outside of workplace through continued research and analysis• Displayed excellent negotiating skills in a strong persuasive manner.• Appraised trade-ins, orchestrated financing documents, and prepared contracts for final approval.• Build rapport with customers to build a base of referrals to establish customer network• Conducted sales presentations which included vehicle highlights and information, comparing and contrasting competitive models, and demonstration of vehicle operations• Answer inbound sales calls and respond to Internet inquiries• Work with customer from start to finish throughout the buying process to ensure that needs are met

• Observation of terminal area controllers, air route traffic and center controllers, and air traffic control specialists• Transfer control of IFR flights into and out of the airspace while maintaining separation of aircraft • Keep accurate record of all planes under my control including airspeed, aircraft type, position, and location of any navigational aids or landmarks in the surrounding area. • Provide air traffic clearances and give advice regarding flight conditions during the enroute portion of flights

• Quickly and accurately diagnose customer's technology challenges • Create solutions to assist with future challenges • Provide technical support and trouble shooting services • Manage users and permissions through active directory • Configure Microsoft SharePoint in order to create a workspace for sharing data, collaborative group assignments, and calendar integration