As a Service Advisor at PT Isotronik Teknologi Indonesia, my responsibilities encompass various aspects of customer service and technical support. I ensure the cleanliness and organization of the workspace upon opening and closing the store, while also catering to customers requiring laptop servicing, pickups, and warranty claims. Educating customers about potential damages, repair timelines, and associated costs is crucial, alongside inputting customer data and generating invoices. Quality control is maintained by labeling problematic areas on laptops, and I handle Windows and application reinstalls efficiently. Effective communication with the technical team is maintained to address customer issues promptly. Providing regular updates to customers via WhatsApp ensures transparency throughout the repair process. Detailed records of customer concerns, proposed solutions, and actions taken are meticulously maintained, prioritizing customer privacy and data security at all times. Before returning laptops to customers, thorough testing and quality assurance checks are conducted. Additionally, I handle customer payments and daily financial recording for the branch, while adhering to branch business processes under the guidance of the branch manager.

Assistant Lecturer for Big Data & Data Analytics course

Assistant Lecturer for 3 courses, Big Data & Data Analytics, Augmented Reality Technology, Practical Cloud Technology.

As an intern in the IT Staff department, assisted the IT Staff team by creating a web-based inventory application.