Senior Innovation Consultant
Current• Conducting Innovation projects with Business, Product, Design and Technology teams. Going from Discovery to the Creation of digital solutions and the optimization of processes with agile and innovative approaches, such as Design Thinking.• Conducting market research and building reports, mapping trends and bringing innovation and business opportunities to boards and clients, such as Artificial Intelligence, Blockchain, CBDC, Open Finance and innovative digital payment methods.• Member of the Artificial Intelligence Committee, training all teams in the organization in knowledge about AI.◾ V.tal (May 2024 - Current) ◾-> Define the chain of new agile processes for the definition and products development, seeking greater efficiency for the operation, synergy between teams and quality for customers.◾ Santander Bank (September 2023 - May 2024) ◾Delivery of a unifying and automated digital platform for 9 areas of the National Credit Recovery Board to manage indicators of the health of the business, finance, credit collection, customers data and internal team performance.Responsible for conducting Discovery and immersion with design, data and operations teams, mapping the company's journey, pain points, gaps and opportunities, building the digital solution to gain operational efficiency, the best experience for users and compliance with the data.◾ Santander Group & Santander Global Cards (Sept. 2022 - Sep. 2023) ◾Delivery of 2 large modules and their 20 apps of a new international white-label B2B and B2C digital platform for Banking As A Service and payment methods management - PLARD/Global Cards.Responsible for mapping and optimizing product definition processes, determining the functionalities of the digital platform, validating user experience and information architecture.