BrokerHive empowers real estate offices to quickly produce and grow successful agents and brokers. We are here to help the agents in your office efficiently and effectively balance capacity, so that those who are in high demand can get help from the newly-licensed, whom haven’t yet built up the clientele, connections, or experience to adequately fill their time. Our agent-to-agent platform essentially allows real estate agents to be in multiple places at once. This is the perfect tool for agents looking to make more money and cultivate their identity in the industry. BrokerHive is available now on both the iOS App Store & Google Play.

• Supervised a team of 10-14 Quality Assurance Specialists• Improved the quality of the product and timeliness of client delivery• Reduced the backlog of late tasks and projects by over 50% within the first three months• Oversaw professional development and career path goals for entry-level employees

• Promoted to lead the Client Relationship Team after demonstrating a significant increase in client relations across the agencies I represented• Personally managed our five most profitable clients while coaching five Agency Partners on individual client management• Responsible for a global increase in Client Engagement (CE-11) survey scores

• Promoted from Technical Analyst to Agency Partner directly as a result of my customer servicetrack record and satisfying clients with product and service enhancements• Responsible for account management, project coordination, and training activities for over 25clients

• Wrote standardized client-facing technical documentation (such as User Guides, Server Requirements, upgrade/patch notes, etc.)• Brainstormed and pitched product and service enhancements based on QAS experience• Created marketing collateral around both new and existing features

Identified and documented software and specification defects.