Gabriel Vargas Email and Phone Number

• CRM Proficiency: Leveraged deep familiarity with CRM tools to enhance customer interactions, streamline sales processes, and provide actionable insights. Consistently improved customer satisfaction and contributed to revenue growth through efficient data management and targeted communication strategies.• SOP Creation and Execution: Led the design and implementation of Standard Operating Procedures, optimizing business processes and improving operational reliability. Facilitated training sessions for staff to ensure seamless integration and compliance with new procedures.• C-Suite Engagements: Supported senior leadership by preparing essential information and coordinating logistics for C-suite visits. Managed store operations on-site during these visits, ensuring seamless execution and addressing any operational challenges. Contributed to a positive and efficient experience for senior executives by maintaining high operational standards.• Customer Engagement & Satisfaction: Utilized comprehensive understanding of customer’s needs, the needs and requirements of the business, and the needs of the state, to address client inquiries and concerns, fostering trust and confidence in the sales process. Achieved 90% Customer Satisfaction (CSAT) and consistently improved delivery experience quarter over quarter.• Cross-Departmental Collaboration: Frequently collaborated with various departments to streamline sales processes and enhance customer experience. Consistently meeting and exceeding sales targets and driving revenue growth. • Sales & Revenue Growth: Proven ability to close sales using persuasive techniques and detailed product knowledge. Achieved consistent success in meeting or exceeding sales targets, enhancing overall revenue, and cultivating enduring client relationships.• Team Leadership: Onboarded, trained, and led a team of over 15 advisors across 4 years, contributing to a high-performance culture.

- Specialist in various areas of renewable energy such as vehicles, solar, and energy storage- Engaged with clientele to establish an understanding on the mission of renewable energy- Use of salesforce to maintain client relationships and track progress from point of sale to delivery

- Lead capture and customer engagement- Outbound communication with established customers while building relationships with new leads- Educating new leads about the Tesla Ecosystem from vehicle to home charging as well as solar products

- Using the principles of Applied Behavioral Analysis, developed sustainable behavior plans alongside Board Certified Behavioral Analysts to promote proper behavioral and social development- Trained in Assaultive Behavior Management to ensure the safety of both therapists when working with potentially aggressive clients- Use of Skills® to track and graph data in order to understand the success of treatment plans

- Sold a cumulative total of $550,000 in luxury products- Met and exceeded monthly sales goals consistently- Maintained friendly and professional customer interactions to ensure customer satisfaction- Formed long term relationships with customers to ensure repeat business