Gabriel Velasco Email and Phone Number

Managed client relationships, handling customer escalations and ensuring high satisfaction through personalized service and tailored solutions.Successfully increased customer retention and product adoption by identifying client needs and implementing actionable solutions.Led the development of a customer-focused action plan that resulted in a 20% increase in overall membership retention and satisfaction.Utilized strong time management and organizational skills to manage multiple clients and projects simultaneously, ensuring all customer needs were met promptly.Proven track record of managing high-priority customer accounts while delivering consistent results in a fast-paced, rapidly changing environment.

- Content Strategy Development:** Create and implement effective social media strategies aligned with business goals to increase brand visibility, engagement, and traffic.- Content Creation & Curation:** Design, write, and curate high-quality content (images, videos, and text) that resonates with the target audience and aligns with brand voice.- Community Management:** Engage with followers, respond to comments and messages, and build strong relationships with the online community.- Analytics & Reporting:** Monitor social media metrics, track the performance of campaigns, and generate regular reports to measure ROI, adjusting strategies as needed.- Platform Management:** Oversee day-to-day management of social media platforms, ensuring content is regularly posted on time across platforms such as Instagram, Facebook, LinkedIn, and Twitter.- Campaign Management:** Plan, launch, and manage social media campaigns, including paid advertising campaigns, to drive user acquisition and brand awareness.- Brand Awareness & Reputation:** Collaborate with marketing, PR, and design teams to align social media strategies with overall brand and communication efforts.- Trend Monitoring:** Stay updated on social media trends, algorithm changes, and best practices to ensure the brand’s digital presence remains competitive.

- Program Design & Implementation:** Develop and implement structured and scalable workout programs for athletes of all fitness levels, incorporating elements of strength, conditioning, and skill development.- Class Instruction:** Lead group fitness classes, demonstrating proper form, technique, and modifications for functional movements to ensure athlete safety and effectiveness.- Personalized Coaching:** Provide individualized coaching within group settings, offering personalized feedback, scaling options, and adjustments based on athlete needs and goals.- Athlete Progress Monitoring:** Track and assess athletes' performance, progression, and personal records (PRs), adapting training plans to foster continual growth and development.- Community Building:** Foster a positive, inclusive, and motivating environment where athletes feel encouraged, supported, and connected to one another.- Injury Prevention & Safety:** Educate athletes on proper warm-up, mobility, and recovery techniques to reduce the risk of injury, and promptly address any injury concerns with appropriate modifications.- Member Engagement & Retention:** Build strong relationships with members, maintaining regular communication to understand their fitness goals, provide guidance, and increase retention rates.- CrossFit Standards Adherence:** Ensure all workouts, movements, and progressions adhere to CrossFit methodology and standards, while staying current on continuing education and certifications.- Event & Competition Preparation:** Assist athletes with training for local competitions, in-house events, or personal fitness challenges, offering specialized coaching for sport-specific goals.- Facility Management:** Assist in maintaining a clean and organized gym environment, ensuring equipment is properly cared for and set up for classes.

- Social Media Strategy Development:Create and execute comprehensive social media strategies that align with the brand's goals, fostering community engagement and driving growth.- Content Creation & Scheduling:Develop high-quality content (posts, graphics, videos) tailored to each platform (Instagram, Facebook, Twitter, LinkedIn, etc.) and manage an organized posting schedule.- Community Engagement:*Actively monitor social media accounts, respond to comments, questions, and messages, and build relationships with the online community to boost brand loyalty.- Analytics & Performance Tracking: Use analytics tools to track key performance indicators (KPIs) such as engagement rates, reach, and conversions; adjust strategies based on data insights.- Paid Social Campaigns: Plan, execute, and optimize paid social advertising campaigns to maximize reach, engagement, and ROI.- Brand Consistency & Storytelling:Ensure consistent brand messaging and storytelling across all social media platforms, aligning with broader marketing and communication strategies.- Trend Monitoring & Adaptation: Stay updated on emerging social media trends, algorithm changes, and platform updates to keep the brand competitive and innovative.- Influencer & Partnership Outreach: Identify and collaborate with influencers, brand advocates, and partners to amplify brand awareness and reach new audiences.

One of the Lead Karate Instructors at Karate Academy. Taught the students, as well as handled front desk responsibilities as well.