• ISSE for the Compatibility Testing Facility of NWSCPD.• Managed Inventory Hardware/Software on boundaries.• Harden assets and remediated software with vulnerabilities.• Created Plan of Action & Milestones (POAM).• Gathered evidence to present to ISSO/ISO on events or boundaries.• Updated network diagram with devices and configurations of the network boundaries.• Reported scans and other evidence to ISSM.• Collaborated with Subject Matter Experts and their teams to… Show more • ISSE for the Compatibility Testing Facility of NWSCPD.• Managed Inventory Hardware/Software on boundaries.• Harden assets and remediated software with vulnerabilities.• Created Plan of Action & Milestones (POAM).• Gathered evidence to present to ISSO/ISO on events or boundaries.• Updated network diagram with devices and configurations of the network boundaries.• Reported scans and other evidence to ISSM.• Collaborated with Subject Matter Experts and their teams to achieve information assurance within boundaries. Show less

Supervises the deployment, installation, operation, and unit level maintenance of multi-functional/multi-user information processing systems. Determines requirements, assigns duties, and coordinates activities of personnel engaged in information system analysis and maintenance. Develops and administers on-site training programs. Compiles output reports in support of operations. Performs system studies using established techniques to develop new or revised system applications and programs… Show more Supervises the deployment, installation, operation, and unit level maintenance of multi-functional/multi-user information processing systems. Determines requirements, assigns duties, and coordinates activities of personnel engaged in information system analysis and maintenance. Develops and administers on-site training programs. Compiles output reports in support of operations. Performs system studies using established techniques to develop new or revised system applications and programs. Writes operational manuals, procedures, and requirements documents. Analyzes telecommunications information management needs.• Researched, performed troubleshooting, and resolved complex problems independently.• Identified and corrected performance issues.• Ensured proper installation of cables, operating systems, and software.• Trained users in the proper use of hardware or software.• Maintained and performed troubleshooting for network devices including switches, routers, and firewalls.• Made and ran Cat5e cable to adapt to the different tactical network setups.• Installed, operated, PMCSed, and performed unit level maintenance on COMSEC devices.• Knowledge management of SOPs and documentation.• Responsible for maintaining, processing, and troubleshooting military computer systems and operations.• Assisted less experienced soldiers in the installation, operation, and maintenance of information processing equipment. Show less

Responsible for the planning, integration, installation, and maintenance of all data equipment for the staff and subordinate elements; provided detailed reports, and ensured all SOPs, policies and memos are kept up to date to ensure seamless day-to-day operations.• Mobile Device Allocation and Management• Created and Revised Standard Operating Procedures• Reviewed ACAS reports and patched vulnerabilities• Provisioned mobile devices using Purebred and MDM• Created a… Show more Responsible for the planning, integration, installation, and maintenance of all data equipment for the staff and subordinate elements; provided detailed reports, and ensured all SOPs, policies and memos are kept up to date to ensure seamless day-to-day operations.• Mobile Device Allocation and Management• Created and Revised Standard Operating Procedures• Reviewed ACAS reports and patched vulnerabilities• Provisioned mobile devices using Purebred and MDM• Created a dynamic Microsoft Excel product to track mobile device assets• Ensured mobile devices stayed within DOD compliance Show less

Support US Army Corps of Engineers with Tier 2/Tier 3 Technical Support using Remedy and ServiceNow Ticketing System.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Worked with customers to determine and implement the best solutions for their issues.• Managed data transfers between systems.• Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.• Explained… Show more Support US Army Corps of Engineers with Tier 2/Tier 3 Technical Support using Remedy and ServiceNow Ticketing System.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Worked with customers to determine and implement the best solutions for their issues.• Managed data transfers between systems.• Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Imaged and prepared new computers for integration into company networks and systems.• Patched software and installed new versions to eliminate security problems and protect data.• Removed malware and other threats from laptops and desktop systems.• Firm understanding of STIGs.• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.• Configured hardware, devices, and software to set up workstations for employees.• Created a guide and provided training for incoming PC Technicians.• Created SOPs. Show less

Responsible for the daily operation of the Academy as it relates to computers and other technology as well as accommodating any needs of the staff. Overall maintenance of facilities.• Managed the two on-site custodians and their day-to-day responsibilities.• Provided onsite teacher training on integrating technology in the classroom.• Maintained network infrastructure.• Maintained telecommunications infrastructure.• Maintained Google Workspace.• Provided tech support… Show more Responsible for the daily operation of the Academy as it relates to computers and other technology as well as accommodating any needs of the staff. Overall maintenance of facilities.• Managed the two on-site custodians and their day-to-day responsibilities.• Provided onsite teacher training on integrating technology in the classroom.• Maintained network infrastructure.• Maintained telecommunications infrastructure.• Maintained Google Workspace.• Provided tech support to all staff.• Planned and coordinated installation of the Wireless Network Infrastructure (Ruckus).• Maintained Active Directory and Group Policy.• Planned and coordinated installation Windows Server 2008/2012.• Maintained Windows Server and managed the data backup solution• Conducted regular assessments and audits to ensure adherence to security protocols, identifying vulnerabilities and implementing necessary remediation measures. Show less