• Assume a high-level consultative role, providing strategic guidance to clients on how to maximize the value of Emarsys in their businesses.• Architect highly complex projects related to the implementation, upgrade, or integration of Emarsys.• Resolve complex integration and customization issues of Emarsys, collaborating with multidisciplinary teams.• Define the Emarsys usage strategy for high-level clients, aligned with business objectives and market best practices.• Develop new processes by collaborating with internal teams and stakeholders to optimize the use of Emarsys and improve operational and commercial efficiency.• Standardize procedures by establishing standards for the consistent and effective use of Emarsys across the organization, ensuring compliance and quality of processes. (External/Clients and Internal/Discover)• Document processes including procedure manuals, flowcharts, and user guides, to facilitate understanding and adoption by team members.• Create a continuous feedback loop to enhance processes related to Emarsys, gathering insights and suggestions from clients and team members to promote continuous improvements.• Implement internal training and capacity-building policies on Emarsys, ensuring team members are up-to-date with best practices and new platform features.Serve as a mentor and technical reference for the entire IT team, sharing knowledge and experience.• Develop and conduct advanced training programs on Emarsys for clients and team members, covering technical and strategic topics.• Represent the company at industry events and conferences, sharing success stories and experiences related to the use of Emarsys to strengthen the company's reputation and attract new business.• Actively participate in thought leadership initiatives, such as publications, lectures, and discussion groups, to promote the company's expertise in Emarsys and the digital marketing industry.

• Continuously seek and identify opportunities for clients to optimize their operations, leveraging automation and integrating the Emarsys platform more deeply into their marketing processes.• Interact with Senior Stakeholders, gaining insights into their business objectives and advocating for the value and return on investment (ROI) of Emarsys through the effective adoption and utilization of our solutions.• Foster collaboration with various internal teams at Emarsys, aiming to manage and enhance ongoing customer relationships for all assigned accounts. Act as the main escalation point for specific customer issues.• Conduct regular account assessments and performance analyses to identify areas for improvement and growth.• Collaborate with the product development team to convey customer feedback and contribute to the enhancement of Emarsys products.• Implement best practices and develop customized strategies for each account, aligning Emarsys solutions with the unique needs and goals of the customer.• Take responsibility for creating the activity backlog, outlining sequential tasks and milestones necessary for the successful implementation of projects within your portfolio.• Prioritize backlog activities based on project objectives, resource availability, and customer priorities, maintaining flexibility to adapt to the project's constantly evolving requirements.• Implement training programs and workshops with the aim of improving clients' proficiency in utilizing the features and functionalities of the Emarsys platform.• Collaborate with internal training and development teams to create comprehensive training materials, ensuring they align with the latest product updates and industry best practices.

• Development and implementation of execution, communication, and project tracking plans.• Formulation of indicators and assurances for service package deliveries, ensuring efficient project execution.• Effective coordination of multifunctional teams, promoting synergy between different areas.• Proactive interface with clients to understand their needs, develop business plans, and implement solutions aligned with business objectives.• Ensuring effective communication of products to partner areas.• Development of strategic partnerships to expand business opportunities.• Development of the product vision and communication of the roadmap collaboratively created with the team.• Full support to the team, from backlog prioritization to the delivery of value increments.• Implementation of agile practices to accelerate the development cycle and improve adaptability.• Analysis of competitors and market trends to identify new business opportunities.• Conducting diagnostics for mapping flowcharts and detailed optimization of existing processes.• Developing strategies to enhance operational efficiency and reduce costs.• Identification and removal of impediments to ensure the team achieves planned objectives.• Understanding and addressing customer needs through the use of available technologies and services.• Implementation of resilience practices and crisis management.

• Create reports and performance indicators for projects.• Analyze data collected in the identification of strategic indicators.• Survey, mapping, modeling, and documentation of processes.• Conduct mapping of activity flows and identification of flaws, establish strategies for resolution, and propose continuous improvements.• Analysis and identification of e-commerce requirements, functional and technical specification.• Administration and maintenance of e-commerce and marketplaces.• Management and control of orders (validation, order printing, label printing, and invoice).• Organization and control of inventory.• Perform registration, publication, modification, and deletion of products in the online store.• Integration with marketplaces (Americanas, Mercado Livre, Magalu, Extra, Carrefour, among others).• Monitor indicators of each marketplace with the aim of implementing new strategies and improvements.• Preparation of product texts and descriptions using SEO techniques (Technical, Onpage, and Offpage) and mental triggers.

• Select the target audience for the segmented actions, through the analysis of customer profiles, measurement of previous actions, goals set for the period, and control of the area's budget.• Identify opportunities for improvement in the area's planning, based on the results of analyses and studies conducted.• Define campaign strategies involving creation, production, launch, and media display.• Develop presentations and managerial reports.• Continuous development and management of websites, blogs, landing pages, and e-commerce on WordPress.• Manage the marketing/commercial process of e-commerce.• Integration with marketplaces (Americanas, Mercado Livre, Magalu, Extra, Carrefour, among others).

• Digital Marketing Analyst - Planning, control, and execution of campaigns. - Campaign optimization and result growth. - Scheduling/content programming on social media. - Understanding and studying the personas within the brand or company's niche. - Administration of profiles and social media managers. - Daily analysis of performance reports and measurement of results.• Web Analyst - Development and maintenance of websites and Landing Pages. - Analysis of website navigability aiming for the best user experience. - Automation and creation of Email Marketing. - Develop communication materials of an advertising, promotional, and institutional nature.

• Development and ongoing management of websites, blogs, landing pages, and e-commerce on WordPress.• Create structures for responsive, dynamic, and interactive websites to provide the best experience for the end user.• Maintain the layout of websites and forms for lead capture.• Image processing and all visual and communication aspects for the E-commerce department.• Domain registration, hosting, updates, and backups routines.• Conduct briefing development with analysis of the target audience, market research, and perception of the client's current corporate image.• Participate in brainstorming meetings for website development and operationalize what has been planned.• Understand the client's needs, aligned with their objectives, and conduct usability tests.• Understand and absorb the client's visual identity to present the created content aligned with the brand.• Implementation and management of tools such as Google Analytics.• Company's digital marketing, publications, editing, and creation of email marketing.

• L1 Support - Verify the operation of systems. - Diagnose possible optimization points aiming at error reduction. - Control, update functionalities, and perform maintenance on the system. - Assist operational unit professionals in using software resources. - Monitor the availability of software resources and guidelines. - Resolve service calls and analyze data.• L2 Support - Perform database queries using SQL commands. - Map systems and dimension requirements and functionality to develop information solutions and facilitate data access. - Deploy solutions, configurations, and parameterizations in payment process management and automation systems. - User training in the client's environment. - Analyze the performance of deployed systems.

• Lead the team towards the company standard with the goal of achieving established targets.• Analyze the team's performance, highlighting the characteristics of each member, and optimize them for overall development.• Guide and support sellers and representatives in all processes and activities within the sector.• Verify the quality at sales stages through specific audits.• Define sales strategies.• Conduct analysis of call traffic statistics.• Hire professionals according to the team's needs.

• Customer prospecting in both internal and external environments.• Direct and indirect negotiation activities.• Input of customer information into systems.• Support for both existing and new customers.• Assisting customers with all inquiries related to the services and products they have acquired.• Customer portfolio management.• Report preparation.• Validation of contracts.

• Development, creation, and updating of templates and layouts.• Creation and dissemination of informative content.• Email Marketing management.• Social media-focused copywriting.• Analysis of statistics.• Production of reports.• Measurement and understanding of results.