Oversee and manage projects on all business sides to ensure high quality and timely results through excellent communication. • Supported the development of new strategies, dealing with new technology.• Balanced customer and company needs for best cost efficiency.• In charge of multiple high-visibility programs, leading technicians' activities.

Authored labor times and created processes for determining warranty payments to dealerships.• Responsible for new EV and internal combustion platforms.• Acted as a bridge between teams, including internationally, to lead the implementation of new practices in the virtual reality space.• Led onboarding process for multiple employees.

Performed a multitude of tasks, while dealing with multiple areas of business, including the implementation of different processes and business adaptations.• Updated the company’s online space to fit different markets.• Worked to develop tech for projects by analyzing suppliers and choosing cost-efficient methods.

Assisted in multiple areas of business for a small maintenance management start-up.• Provided options and solutions regarding website and app structures and strategies.• Responsible for creating and revising website terms and conditions to mitigate risks.

Responsible for determining and meeting all customers’ needs throughout daily activities.• Performed adjustments to ready next-day operations while working as a team to maintain customers’ needs as a focus.• Developed positive interactions with customers.