Gabriela Ramirez Email and Phone Number
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Solutions-focused, with the ability to successfully analyze an organization’s critical requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability, improving productivity and ensuring day-to-day operations run smoothly. Excellent interpersonal skills, which are used consistently to interact with clients, staff, customers and family members in a courteous and friendly manner.
Neubox
View- Website:
- neubox.com
- Employees:
- 46
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Coo - Chief Operating OfficerNeubox Jan 2012 - PresentSan Luis Potosi• Developed and managed policies and procedures for each company departments• Highlighting impact, risks and consequences of any managerial decisions and also coming up with possible alternatives and different perspectives to business problems• Communicating information to staff and supervisors in a professional manner• Managing professional relationships with big clients and suppliers
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It ManagerNeubox Oct 2010 - Jan 2012San Luis Potosi• Responsible for monitoring and managing servers loads to ensure the correct operation of each server• Responsible for production planning, quotation and ordering new hardware equipment• Supervising first, second and third-tier technical support team• Generating monthly performance reports of technical support staff• Professionally handling customer complaints to a positive outcome• Develop techniques for improving the quality of service• Carry out a servers incident report that allows me to identify patterns in order to solve problems permanently• Manage domain disputes
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Technical Support EngineerNeubox Jun 2010 - Oct 2010San Luis Potosi• Answering internal support tickets and provided relevant customer support• Front line support via live chat and telephone• Troubleshooting a variety of technical and non-technical issues customers have with their web hosting plans and services• Monitoring servers load and services• Documenting procedures
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Technical Support EngineerZarvert Mercadeo Sa De Cv Mar 2009 - May 2010San Luis Potosi• Deploy and configuring PCs, laptops and mobile devices• Provide functional and technical support, troubleshooting and diagnosing hardware and software problems• Responsible for the operation and maintenance of printers• E-Mail Client Configuration & Support• Documentation for website development
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Assistant DirectorTekmol De Mexico Sa De Cv Jun 2008 - Mar 2009San Luis Potosi• Developed and managed policies and procedures for each company departments• Providing support to the director in the planning and executing of all complex activities and tasks• Highlighting impact, risks and consequences of any managerial decisions and also coming up with possible alternatives and different perspectives to business problems• Communicating information to staff and supervisors in a professional manner• Deputizing in the manager’s absence• Managing professional relationships with big clients and suppliers
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Technical Support EngineerTekmol De Mexico Sa De Cv Feb 2007 - Jun 2008• Providing networking, design, installation and maintenance services• Deploy and configuring PCs, workstations and laptops• Setup and run servers• Provide functional and technical support, troubleshooting and diagnosing hardware and software problems• Taking training sessions of new employees
Gabriela Ramirez Education Details
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Stratominds Training Center, Mexico, DfInformation Technology Infrastructure Library Course, Itil V3 -
Bachelor Of Computer Systems Engineering -
University Of Burgos, Ubu, SpainEnterprise Technology Innovation Course
Frequently Asked Questions about Gabriela Ramirez
What company does Gabriela Ramirez work for?
Gabriela Ramirez works for Neubox
What is Gabriela Ramirez's role at the current company?
Gabriela Ramirez's current role is COO - Chief Operating Officer en Neubox.
What is Gabriela Ramirez's email address?
Gabriela Ramirez's email address is ga****@****box.com
What is Gabriela Ramirez's direct phone number?
Gabriela Ramirez's direct phone number is +162637*****
What schools did Gabriela Ramirez attend?
Gabriela Ramirez attended Stratominds Training Center, Mexico, Df, Instituto Tecnológico Y De Estudios Superiores De Monterrey / Itesm, University Of Burgos, Ubu, Spain.
Who are Gabriela Ramirez's colleagues?
Gabriela Ramirez's colleagues are Mario Alberto Mendez Carmona, Edgar Zepeda, Jeivis Brusco Sepeda, Consuelo Del Carmen Pérez Hidalgo, Jose De Jesus Jimenez Barajas, Margarita Puebla Cattán, Adrián Mariscal.
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