* Act as point of contact in respect of day-to-day operations of the business;* Building company image by collaborating with customers, community organisations, and employees; and enforce ethical business practices;* Working to maintain cost controls and within budgets;* Actively focused in growing business and developing processes;* Maintaining quality service and a high level of customer care, by establishing and enforcing organization standards with a particular focus on… Show more * Act as point of contact in respect of day-to-day operations of the business;* Building company image by collaborating with customers, community organisations, and employees; and enforce ethical business practices;* Working to maintain cost controls and within budgets;* Actively focused in growing business and developing processes;* Maintaining quality service and a high level of customer care, by establishing and enforcing organization standards with a particular focus on customer retention;* Delivering services in accordance with set standards, exceeding the internal/external customer expectations;* Ensuring all equipment and supplies are available, and maintaining relationships with the suppliers of the equipment and supplies, purchasing equipment and supplies as necessary;* Developing, motivating & mentoring staff members, whilst being a positive role model for the expected skills and behaviours* Responsible for Contract renewals & Tender preparation, submission and follow ups * Performing financial predictions by preparing the annual budgets, scheduling expenditures, analysing variance and initiating corrective actions* Performing HR duties such as recruiting, selecting, scheduling, counselling and disciplining employees Show less

*Manages a portfolio of 50+ contracts

• Gabriela manages a portfolio of 45 clients. • Her portfolio includes commercial clients in both government and private sectors located in the Adelaide CBD and throughout regional SA.• Account management: Gabriela visits her clients, builds strong relationships with them, makes herself available 24/7, conducts inspections, meetings and measures key performance indicators. She is responsible for her department’s budget and quotations. She also supports business development with workload… Show more • Gabriela manages a portfolio of 45 clients. • Her portfolio includes commercial clients in both government and private sectors located in the Adelaide CBD and throughout regional SA.• Account management: Gabriela visits her clients, builds strong relationships with them, makes herself available 24/7, conducts inspections, meetings and measures key performance indicators. She is responsible for her department’s budget and quotations. She also supports business development with workload estimations and by providing customer leads received from her clients.• People management: she manages a team of cleaners and a range of subcontractors. She is responsible for rostering and pay approval. Additionally, she ensures compliance with Workplace Health and Safety standards and conducted incident investigations to determine and address root cause. Show less

• Gabriela manages a portfolio of 10 major clients. • Her portfolio includes commercial clients in both government and private sectors located in the Adelaide CBD and throughout regional SA. Some of her clients are Beyond Bank, University of South Australia (UNISA) and Difava Group. • Account management: Gabriela visits her clients, builds strong relationships with them, makes herself available 24/7, conducts inspections, meetings and measures key performance indicators. She is… Show more • Gabriela manages a portfolio of 10 major clients. • Her portfolio includes commercial clients in both government and private sectors located in the Adelaide CBD and throughout regional SA. Some of her clients are Beyond Bank, University of South Australia (UNISA) and Difava Group. • Account management: Gabriela visits her clients, builds strong relationships with them, makes herself available 24/7, conducts inspections, meetings and measures key performance indicators. She is responsible for her department’s budget, invoicing and quotations. She also supports business development with workload estimations and by providing customer leads received from her clients.• People management: she manages a team of 50 supervisors and cleaners and a range of subcontractors. She is responsible for rostering and pay approval. She is also responsible for recruiting, contracting, performance managing and terminating her employees. Additionally, she not only ensures compliance with Workplace Health and Safety standards and conducted incident investigations to determine and address root cause, but also schedule GP appointments/took employees to the hospital and filled all required paperwork. Show less

• Initially hired as a Site Supervisor, Gabriela was promoted to Site Manager after 3 months in the job. • Her main responsibility was to manage the cleaning contract at the Myer Centre Site, an iconic retail and food court site in the heart of Adelaide CBD. • As site manager, she managed a team of 30 permanent employees and 10 casuals, payroll, cleaning supply purchasing and stock availability (observing WHS requirements of each location/client regarding dangerous goods).