Gabriela Bradna Email & Phone Number

Guatemala City, Guatemala, Guatemala

Apoyo a empresas españolas y norteamericanas en la contratación de talentos valiosos (TI) de LATAM.Software Account Manager cultivating strong customer relationships. Possessing extensive knowledge of software solutions and a deep understanding of the industry, I am dedicated to delivering tailored software solutions that meet client needs and exceed expectations. With a three-fold methodology: People, Processes and Technology I excel at building and nurturing long-term partnerships, ensuring client satisfaction, and driving business growth. Leveraging industry expertise, I provide strategic insights and recommendations to clients, helping them optimize their software investments and achieve their business objectives.

Guatemala, Guatemala

Continuing to be part of the most amazing XM team: We love transforming ideas into experiences. Business Development for the Central American Markets. Manage the relationship and operation through the integration of business partners.Understand the point of maturity of each client so that Experience Management is a sustainable strategic pillar over time.Accompany our clients throughout the generation, implementation and growth of their CX/EX program.

Madrid, Community Of Madrid, Spain

Becoming part of an amazing, dynamic and multidisciplinary team that works every day to improve our SaaS platform. Supporting I&D researching other platforms’ capabilities. Support in the company's brand strategy by managing the blog, newsletter as well as other internal and commercial communications. Assist in the implementation of VoC and VoE programs with an end-to-end vision.Support Sales by following up on new leads and establishing relationships with new customers. Increase lead generation and manage new business opportunities.

Guatemala City

Identifying potential customers -as well as addressing older accounts- to establish a long-term business relationship.Determine our client's primary needs to propose new products and/or services that add value to their business needs.Single out processes where efficiency is achievable through the application of artificial intelligence technologies (RPA) so that an improvement is made in the cost structure.

Guatemala City

Collaborating with the Training Coordinator to asses current and future training needs. Helping with overseeing the implementation of every course and assess its outcomes. As a team, working towards enhancing the collaborator's skills, productivity and quality of work, so they can grow within the company, and be able to work in different projects along their careers. As Business Partner, designing and executing engagement policies for employees under staff augmentation format. Improving the relationship with the client as well as with the employees. Visiting personnel at the client’s facilities according to previously established cycles.Aiding collaborators to achieve their objectives using coaching abilities.

Guatemala City

Completed the Oracle courses Pre-Sales and Sales on Taleo Business Edition.Learned to efficiently implement Oracle Taleo and implemented it in BDG, S.A. Trained the sales team, consulting team and administration on the program modules they would be using in the recruiting, on-boarding and off-boarding processes. Continued providing support on Oracle Taleo until the present by solving end users doubts and aiding during updates implementation.

Guatemala City

Tracking student's attendance, grades and participation. Preparing and covering for the teacher during absences. Helping students with doubts during or after class, answering their e-mails and assisting them over WhatsApp or text.Communicating with the department on the teacher's behalf.

Master'S Degree, Marketing Y Gestión Comercial

Diplomado Internacional, Marketing/Marketing Management, General, Completed

Degree focused on evolving and consolidating Marketing knowledge through an advanced education model. Explored elements such as key.

Seminario Internacional En Habilidades De Coaching Directivo, Business And Social Skills, Seminar

Activities and Societies: 25 horas de formación académicaIntroducción a una metodología que permite al participante llevar a cabo.

Gestión De Marca Personal En Redes Sociales, Marketing, Seminario Internacional

Activities and Societies: 5 horas de actividades académicas presencialesEvaluación de KPI's Definición del posicionamiento personal como.

Bachelor'S Degree, Clinical Psychology, Graduated

Activities and Societies: Cum Laude

Interchange Program, Clinical Psychology, Semester Completed