Gabriela Carbonell Email & Phone Number

As a QA Analyst, I work along with the Developers, Tax Analysts, and Managers to analyze very complex requirements and implement them into software functionalities in a very intuitive way so that our products are not only accurate but user-friendly also. I do extensive functional and non-functional testing, thereby doing thorough validation of accuracy and completeness of the software.I pride myself on validating information from various forms, including print and digital, 2D barcodes, client letters, billing, UI, e-file XML, and customer-facing Help documentation, to ensure that standards are high. The detailed test case development, test plans, and test scripts I write add functionality to the software for the efficiency in its execution.Through the analysis of historical data and customer feedback, I identify the most valuable opportunities for quality improvement and enhanced user experience. I record and track bugs and enhancements, proactively communicating project status and potential risks to management.I multitask on many projects-managing strict deadlines for delivery-while providing high-level support for all products assigned to me and contributing to the continued success of our software products.

At TestPro, I led the integration activities of a team of 22 QA Analysts, aligning efforts with our set testing objectives and ensuring collaboration in the interest of effective software quality assurance. I designed, scripted, and executed API tests by using Postman; this massively improved the accuracy of testing along the CI/CD development pipeline.My role involved exhaustive testing on the web and mobile using Android Studio and Xcode to ensure that the application works on various platforms. I have done mobile bug triage: documented defects effectively and prioritized the overall software quality.Besides hands-on testing, SQL skills were learned, such as how to use database testing in performing data integrity and performance testing. I also had the opportunity to complete an introductory course on test automation, furthering my experience in automated testing methodologies to allow me to handle any future challenges in the field.

In my SQA Analyst role at Solvvy, I got an opportunity to establish and develop the QA process for our AI chatbot companion. I successfully led a change-over from waterfall methodology to agile/scrum framework, where there was a huge improvement in efficiencies and time to market. I implemented the full-cycle QA process, which not only resulted in time-to-market reductions but also reduced redundant efforts by 25% through bug tracking across departments.I advocated for adding more QA staff, assuming an unofficial leadership role where I interviewed, onboarded, and trained new people while running weekly standups to keep the team aligned. I developed a smoke testing process which allowed quick identification and resolution of defects further leading to a remarkable customer satisfaction rate.I have carried out in-depth analysis for the problems raised by the customers in order to find the root cause in less than 24 hours and allowed stakeholders' communication and, therefore, increasing reliability of service. Automation opportunities were identified, which reduced time-to-market by 30%, while meeting project deadlines consistently.To date, I have executed more than 500-plus integration tests by leveraging UI, API, and scripting capabilities for performance and stability across multiple platforms like Zendesk, Salesforce, and Facebook Messenger. I identified and tracked over 800 defects throughout the development cycle of our multi-platform AI chatbot to make sure enterprise-level users received a reliable system.My rigorous test cycles verified software functionalities, ensuring fewer bugs and higher quality software, while increasing the productivity of the team.