Gabriela Medina Email & Phone Number

Guatemala

Londres Y Alrededores, Reino Unido

- Overlook the CS matters for the Americas- Work closely with the new CS Manager- Help with training of CS Team- Propose improvements for CS matters

Grecia

- Responding to customer queries in a timely and accurate way via chat, email, and occasionally web meetings- Identifying customer needs and helping customers use specific features- Acknowledging and resolving customer issues- Mentionlytics platform knowledge- Communicating and coordinating with colleagues as necessary- Analyzing and reporting product malfunctions- Providing feedback on the efficiency of the customer service process- Identifying and assessing customers needs to achieve satisfaction- Maintaining a positive, empathetic, and professional attitude toward customers at all times- Ensure customer satisfaction and provide professional customer support- Generating sales leads that develop into new customers- Social Selling & Outreach to qualified leads- Keeping customers happy

Responsible of ensuring that Team Members reach their targets established by the client, all these with quality and integrity. Also, work towards their engagement to the company and make sure they feel comfortable with the action plans established.Additionally, make sure that administrative tasks are completed on time, like monthly payroll reviews, productive hours completion.Some of the current tasks:- Deliver coachings to agents in aims to help them develop and improve their skills so they can reach their metrics (both CS & Sales).- Ensure that the account main KPIs are met.- Data analysis to improve LOB metrics by developing the agents.- Find creative ways to keep the team motivated to meat their established goals.- Perform administrative tasks like MonthlyPayroll review, review and provide disciplinary processes as needed.-Tableau

Guatemala

Collections department for small and medium-sized enterprises. -Salesforce

Francia - Remoto

Wattrelos, Hauts-De-France, Francia

• Ability to work under pressure and meet deadlines.• Leadership.• Prioritize the workload.• Forecasting and Planning.

• Proactivity and Organization.• Flexibility / multitasking.• Precision.• Analyzes and statistics.• Microsoft Excel (Advanced).

• Coordinate the problem-solving process between front-line teams and support teams.• Constant communication between the client, the operation, the training team and management.• Effective verbal and written communication.• Google Sheets.• Team spirit.• Reporting.• Ability to work independently with minimal supervision.

Guatemala

• Problem resolution.• Master difficult situations.• Master the customer relationship and sales techniques.• Excellent interpersonal and communication skills.

Data Analyst, Data Processing

Data Analyst Jr. es una capacitación intensiva de 4 meses que incluye la enseñanza de habilidades prácticas en Python, Power BI y manejo.

Master Of Business Administration - Mba, Business Administration And Management, General, 88.36

Licenciatura, Diseño Gráfico Y Publicidad