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Gabriela Medina Email & Phone Number

Regional CS Specialist, Americas at Mentionlytics
Location: Guatemala, Guatemala, Guatemala 11 work roles 3 schools
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Current company
Mentionlytics
Role
Regional CS Specialist, Americas
Location
Guatemala, Guatemala, Guatemala
Company size
25 employees

Who is Gabriela Medina? Overview

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Quick answer

Gabriela Medina is listed as Regional CS Specialist, Americas at Mentionlytics, a company with 25 employees, based in Guatemala, Guatemala, Guatemala. AeroLeads shows a matched LinkedIn profile for Gabriela Medina.

Gabriela Medina previously worked as Regional CS & Sales Specialist, Americas at Mentionlytics and Customer Success and Sales Representative at Mentionlytics. Gabriela Medina holds Data Analyst, Data Processing from Kodigo.

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Email format at Mentionlytics

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Mentionlytics

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Profile bio

About Gabriela Medina

Versatile, resilient, and multilingual professional with a solid business background. I hold an MBA from ESI School of Management. Fluent in French, English, and Spanish, I effectively communicate and collaborate in international teams.Currently, I work as a Regional CS Specialist for Americas at Mentionlytics, a social media intelligence platform. My role involves addressing customer inquiries, identifying their needs, assisting with specific features, troubleshooting issues, and generating sales opportunities. Additionally, I collaborate with colleagues, analyze and report product failures, and provide feedback on the efficiency of the customer service process. I am passionate about learning and developing new skills. Therefore, I have obtained various certifications related to my field, such as Strategic Leader, Lean Six Sigma Yellow Belt, and Workforce Management Bootcamp. These certifications have allowed me to enhance my operational management, data analysis, financial and strategic planning, and leadership.My professional goal is to continue growing and adding value in the fields of customer success and sales, leveraging my experience, education, and adaptability. I am motivated to work in dynamic teams oriented towards excellence, where I can apply my skills and learn from others.

Listed skills include Marketing Online, Comunicaciones, Microsoft Powerpoint, Adobe Photoshop, and 16 others.

Current workplace

Gabriela Medina's current company

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Mentionlytics
Mentionlytics
Regional CS Specialist, Americas
Guatemala
Website
mentionlytics.com
Employees
25
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Company profile
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11 roles

Gabriela Medina work experience

A career timeline built from the work history available for this profile.

Regional Cs & Sales Specialist, Americas

Current
Mentionlytics

Londres Y Alrededores, Reino Unido

- Overlook the CS matters for the Americas- Work closely with the new CS Manager- Help with training of CS Team- Propose improvements for CS matters

Jun 2024 - Present

Customer Success And Sales Representative

Mentionlytics

Grecia

- Responding to customer queries in a timely and accurate way via chat, email, and occasionally web meetings- Identifying customer needs and helping customers use specific features- Acknowledging and resolving customer issues- Mentionlytics platform knowledge- Communicating and coordinating with colleagues as necessary- Analyzing and reporting product.

Sep 2023 - Jun 2024

French Cs & Sales Manager

Telus International

Responsible of ensuring that Team Members reach their targets established by the client, all these with quality and integrity. Also, work towards their engagement to the company and make sure they feel comfortable with the action plans established.Additionally, make sure that administrative tasks are completed on time, like monthly payroll reviews.

Nov 2020 - Mar 2023

Business Credit Services Fr

Telus International

Guatemala

Collections department for small and medium-sized enterprises. -Salesforce

Dec 2019 - Oct 2020

Community Manager - Freelance

El Mundo Lindo

Francia - Remoto

May 2020 - Dec 2020

Au Pair

Indépendant

Wattrelos, Hauts-de-France, Francia

Feb 2018 - Nov 2019

Planner & Scheduler Analyst

Telus International
  • Ability to work under pressure and meet deadlines.
  • Leadership.
  • Prioritize the workload.
  • Forecasting and Planning.
Apr 2017 - Feb 2018

Data & Reporting Analyst

Telus International
  • Proactivity and Organization.
  • Flexibility / multitasking.
  • Precision.
  • Analyzes and statistics.
  • Microsoft Excel (Advanced).
May 2016 - Apr 2017

Real Time Analyst

Telus International
  • Coordinate the problem-solving process between front-line teams and support teams.
  • Constant communication between the client, the operation, the training team and management.
  • Effective verbal and written communication.
  • Google Sheets.
  • Team spirit.
  • Reporting.
Nov 2015 - May 2016

Customer Service And Sales Representative

Telus International

Guatemala

  • Problem resolution.
  • Master difficult situations.
  • Master the customer relationship and sales techniques.
  • Excellent interpersonal and communication skills.
Jun 2015 - Nov 2015
Team & coworkers

Colleagues at Mentionlytics

Other employees you can reach at mentionlytics.com. View company contacts for 25 employees →

KR Katerina Roditi Katerina Roditi Colleague at Mentionlytics Greece, Greece View → GF Giorgos Fasoulas Giorgos Fasoulas Colleague at Mentionlytics Iráklion, Crete, Greece, Greece View → MV Maira Volitaki Maira Volitaki Colleague at Mentionlytics Greece, Greece View → YK Yannis Kapantaidakis Yannis Kapantaidakis Colleague at Mentionlytics Greece, Greece View → PT Panagiotis Tsagkouris Panagiotis Tsagkouris Colleague at Mentionlytics Piraeus, Attiki, Greece, Greece View → MS Marianna Siganou Marianna Siganou Colleague at Mentionlytics Greece, Greece View → AK Androniki Karelli Androniki Karelli Colleague at Mentionlytics Hemel Hempstead, England, United Kingdom, United Kingdom View → PM Princess May A. Princess May A. Colleague at Mentionlytics Navotas, National Capital Region, Philippines, Philippines View → RG Rafael G. Rafael G. Colleague at Mentionlytics Guatemala City, Guatemala, Guatemala, Guatemala View → VA Valentina Alberti Valentina Alberti Colleague at Mentionlytics Greece, Greece View →
3 education records

Gabriela Medina education

Data Analyst, Data Processing

Kodigo

Data Analyst Jr. es una capacitación intensiva de 4 meses que incluye la enseñanza de habilidades prácticas en Python, Power BI y manejo.

Master Of Business Administration - Mba, Business Administration And Management, General, 88.36

Esi School Of Management
FAQ

Frequently asked questions about Gabriela Medina

Quick answers generated from the profile data available on this page.

What company does Gabriela Medina work for?

Gabriela Medina works for Mentionlytics.

What is Gabriela Medina's role at Mentionlytics?

Gabriela Medina is listed as Regional CS Specialist, Americas at Mentionlytics.

Where is Gabriela Medina based?

Gabriela Medina is based in Guatemala, Guatemala, Guatemala while working with Mentionlytics.

What companies has Gabriela Medina worked for?

Gabriela Medina has worked for Mentionlytics, Telus International, El Mundo Lindo, and Indépendant.

Who are Gabriela Medina's colleagues at Mentionlytics?

Gabriela Medina's colleagues at Mentionlytics include Katerina Roditi, Giorgos Fasoulas, Maira Volitaki, Yannis Kapantaidakis, and Panagiotis Tsagkouris.

How can I contact Gabriela Medina?

You can use AeroLeads to view verified contact signals for Gabriela Medina at Mentionlytics, including work email, phone, and LinkedIn data when available.

What schools did Gabriela Medina attend?

Gabriela Medina holds Data Analyst, Data Processing from Kodigo.

What skills is Gabriela Medina known for?

Gabriela Medina is listed with skills including Marketing Online, Comunicaciones, Microsoft Powerpoint, Adobe Photoshop, Inteligencia Empresarial, Publicidad En Internet, Marketing De Redes Sociales, and Facebook.

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