Gabriela Carmen Chitu-Pruna is a Service Delivery Manager at Infosys at Infosys. She possess expertise in team management, management, process improvement, leadership, good team player and 18 more skills. She is proficient in English, Italian and French. Colleagues describe her as "While working with Gabriela, I had the rare oportunity to report to a colleague who was also a coach and mentor.
Our almost 2.5 years colaboration lead to a very good resolution regarding the related projects, and also to a high cutomer satisfaction.
Very impressed by Gabrilea's ability to easily manage even the most difficult clients. It takes years for customer service professionals to build this ability, but it seemed to come naturally to her and handle all the situations.
Gabriela woukd be an asset to any team as a lead Manager and she earns my highest recommendation. Also, any employee would like to have her as a manager.
Following skills made her the best CFS Manager within our company:
- leading the transition for 2 different clients
- has improved the operational management systems, processes and best practicies gained over the years
- offering the support in helping the organization processes to remain legally compliant
- good planner
- perfoming quality checks and monitoring the KPIs
- recruit, train and supervise/ managing the team
- people and customer oriented
- very good leader and manager" and "I’ve worked under Gabriela's guidance for four years now. Her ability to work through the crisis and develop new ways to achieve the targets were always inspiring, along with the ability to keep the team morale up, through leading by example.
She managed to take her team from the former management and reorganize it in such way, that productivity, processes and workflows started to gain shape for success. Also, a combination of humor and empathy helps to lift the spirit in stressful situations.
I highly recommend working with Gabriela."
Listed skills include Team Management, Management, Process Improvement, Leadership, and 19 others.
