● Product expert for all Ponder offerings, providing training, fielding questions, and ensuring operational success.● Handle end-user support escalation, troubleshoot tickets, and reproduce escalated errors for the Engineering and Development team.● Provide expertise in analysis support, helping clients interpret and utilize assessment data effectively to drive instructional improvements.● Capture and project manage product lifecycle (assessment cycle), coordinating on-going school operations with internal product development.● Gather product feature requests and understand the root causes. Maintain coalesced, coherent backlog of requests.

● Drove top-tier results in guiding a private label e-commerce business on Amazon marketplace, including full-scale product management that involved 4 listed products and 3 new product launches.● Engaged 6 international vendors and 50+ clients for quarterly marketing content and user surveys.● Produced a data-driven marketing strategy to meet 3 monthly product goals.

● Executed 3 complex project plans to lead technology processes while increasing knowledge at every opportunity with the latest methodologies.● Product managed an EdTech portfolio with 12 products for an online student learning program, using innovative approaches that were recognized and adopted as a gold standard.● Built out numerous product roadmaps and maintenance strategies to lead system upgrades, backups, and testing, overcoming challenges through ingenuity and dedication.● Sought for robust product knowledge to implement 10+ different system improvements for enhanced ease of use rating without compromising other product goals.● Collaborated with 7+ business process owners, tackled difficult conversations, and owned vendor management to maximize productivity and eliminate recurring performance problems.● Established and refined 10+ user management policies to set the security standard, enabling significant improvements to data integrity and communication.● Oversaw the smooth implementation and roll-out of projects for new applications while managing 7 staff using Agile practices while owning workstreams to accomplish critical technology work within schedule constraints.● Ensured the best possible results throughout business analysis, including interviews, business case development, and solution propositions to realize organizational change.● Selected as the liaison between multiple stakeholders to provide value through 18+ new technology services, including introducing new communication channels.● Thrived as an EdTech SME, defined and coordinated 11 trainings in line with strict organizational needs.● Authored and managed knowledge base articles for more effective technology integration.● Led 8 staff as a go-to resource across troubleshooting, outage protocol, escalations, and resolutions for T3 EdTech escalated problems, including recommending new software for ticket management.

● Chosen to project manage K-12 Data Analytics projects that were later used as templates for project management efforts. Provided advising to other staff on similar projects.● Managed a team of 5 to efficiently produce 100% error-free deliverables, receiving the best possible performance reviews despite organizational challenges.● Led meetings to build relationships and ultimately enhance the 10+ Data Analytics Tableau dashboards. Provided crucial strategic support to management on analytics roadmaps.● Supported reporting and analysis by creating Excel reports and PowerPoint decks that drove improvements to student and staff performance for school leaders across 49 schools.● Delegated as the Culture Committee Captain while spearheading process improvement strategies,including constructing the first-ever event planning protocol and training 10 new captains with team leader best practices onboarding in a short timeframe.

● See Associate Director of Data Analytics description

● As a Visiting Fellow, I created reports for the Data Analytics team. Through this work, I partnered with network departments to build and present student and staff data studies that fueled new initiatives across school regions. ● Utilized my analytical skills to build upon the database systems to efficiently and effectively deliver accurate and timely data requests.

● Delivered best-in-class technical and operational support for 5 school-based operations teams.● Aided in onboarding new analysts and increasing new hire performance and retention.● Built custom analytical data reports and mastered related software platforms.

● Provided in-class instruction for English learners at the Federal University of Pará. ● Organized campus-wide clubs and workshops to promote language learning and opportunities abroad. ● Led community outreach programs for teacher training and early childhood development/health.

● Operated SalesForce and Excel to input, track and report student progress. ● During recruitment season, presented opportunities at various public high schools across New York City and contributed to the selection process. ● Organized and coordinated after-school tutoring program. ● Owned program operations during Saturday college advising classes.

● Mentored and taught Special Education elementary school students in Mathematics and Literature.● Provided English As a Second Language services as a Spanish translator. ● Delivered leadership skills workshops over the course of 3 quarters. ● Collaborated with cohort to create a first-ever after-school program. ● Served as the Evaluator Coordinator, working on data input and analysis using SalesForce and Excel.

● Assisted the Office for Religious and Spiritual Life in the creation and implementation of interfaith programming for all of campus. ● Evaluated and reported on religious student groups. ● Oversaw administrative tasks within the office such as budget tracking and project proposals.

● Developed and led campus wide events for the Occidental College Office for Student Life. ● Assisted student organizations through event planning proposals and requests. ● Worked closely with diverse campus departments to collaborate on events.