Hello! I'm Gabriela! 🖐My background is a combination of a communicator, technical support and customer service. I am a natural problem solver, highly detail oriented and a self learning person. I enjoy challenges and can adapt well to any circumstances. I possess a high degree of integrity, positive attitude and professionalism, always committed to leverage support experience contributing to the organization's success. In the past few years I have been working with customer technical support with complex IT infrastructure environments, so I got myself involved and passionate about technology, security and compliance. I have a strong knowledge of managing and providing support to Apple products, iOS and macOS systems, including account issues, MDM, network, VPN, apps, active directory, cloud, backups, printers, system updates...With an analytical and logical mind, great patience and good customer listening. I strive to deliver excellence in customer service. Multitasking skills, able to work by email, chat, calls or ticket systems, in English, Spanish or Portuguese languages. Also I have worked with many types of tools such as Salesforce, Eversign, Microsoft Office, Google Workspace, Zoom, Webex, Microsoft Teams… Plus finance and administrative skills, experience abroad, and work as a freelancer. My goal is to continue to learn new technologies that will make me a more well rounded individual and advance my IT career. Let's connect!#technicalsupport #customerservice #custormerexperience #security #technology #informationsecurity #tech