• Teach Spanish I, II & III to high school students; prepare yearly plans, course objectives, and unit outlines for course of study following curriculum guidelines.• Led the adoption, implementation, and roll out of a new Spanish curriculum.

• Tutored Spanish to students across the U.S. on the Varsity Tutor virtual platform.

• Lead and managed all aspects of a small business.• Recruited, hired, managed, and led a team of 25 teachers and staff.• Led customer relationships, contracts, curriculum development, and program expansion in the Kansas City area.• Prospected customers by call-calling school administrators and online advertising to families.

• Taught elementary Spanish to grades K-5.

• Lead a team of Solutions Architects providing technical and engineering expertise in a sales environment.• Led and managed a team of Solutions Architects geographically dispersed throughout the US, providing leadership, direction, and motivation for the team in a remote work environment.• Led team in solving business challenges and driving successful technology outcomes while carrying a yearly quota of $300M in revenue and $100M in bookings; attained over 100% of revenue and bookings quota consistently year over year.• Coached and motivated team members to develop inter-personal skills to work in a cross-functional matrix environment.• Participated in contract renewals, business negotiations, executive meetings and briefings, and request for proposals (RFPs).

• Provided technical pre-sales engineering support/consultation for Verizon Enterprise account programs while overseeing the technical direction and sales support of Fortune 500 companies.• Attained over 100% of revenue and bookings quota consistently year over year.• Served as an engineering, technical and business expert across Verizon's solutions portfolio.• Set specific client strategies and executed the defined strategies within a sales environment.• Translated customer business opportunities into technical solutions/business requirements.• Developed solution architecture using a combination of Verizon standard products and third-party suppliers to produce end-to-end customer solutions.• Supported development of business drivers, business cases, and high-level implementation program plans.• Coordinated efforts across Verizon support/product organizations to ensure overall integrity and consistency of final proposed solution.• Helped manage overall client relationships within the account base, which positioned the account team as a trusted advisor, moving away from transactional sales-based relationships.

· Provided leadership and direction for the incident management task force responsible for addressing customer payment issues impacting all Sprint wireless accounts.· Responsible for partnering with IT, Care, Retail and external payment vendors in the resolution of customer payment issues in a timely manner to improve customer satisfaction and reduce customer financial impact.· Negotiated strategies with external payment vendors to obtain a more stable payment platform and reduce payment incidents.· Developed and implemented an enhancement of the incident management process that would ensure customers experienced a prompt resolution to charges and refunds to their debit/credit cards.· Project managed a new customer notification process for payment issues, offering more cost-effective and timely resolutions and higher customer satisfaction.· Project managed migration of accounts impacting 10 millions customers from the Sprint legacy billing platform to the new platform.

· Provided operational support and team leadership for engineering projects across Network Operations to ensure operational readiness prior to network rollout. · Partnered with IT, Network Development and Business Operations to ensure all business, functional and system requirements were addressed for over 50 technology projects. · Planned and coordinated training across Network Operations in conjunction with Sprint University and external vendors to ensure engineers and field technicians were sufficiently prepared to implement and deploy high quality technology projects.

· Provided team leadership for over 20 large engineering projects across multiple organizations in Network Services – Network Operations, Field Operations, Network Engineering, Network Development, and Interconnection Solutions.· Planned and coordinated training across Network Services in conjunction with Sprint University and external vendors to ensure engineers and field technicians were sufficiently prepared to implement high quality technology projects.

· Planned and engineered Dense Wavelength Division Multiplexing (DWDM) technology in the Sprint long distance network accounting for over $500 million in network expansion. · Developed project schedules and network plans, created work orders, managed project budgets, ordered equipment, created engineering specifications, and supported Field Installation and Operations during build-out of the long distance network.· Participated in the creation of an employee resource book for new college hires.