With over 10 years of formal experience, I was driven by a passion for innovation and a desire to expand my horizons into the field of Product Management.For the past 4 years, I have been working at VOLL, where I have contributed to transforming and digitizing the corporate travel market with a SaaS system for B2B clients, utilizing both mobile and web platforms.My background in communication and customer care has provided me with valuable insights into market research, feedback processes, and navigating key areas effectively.I possess skills in backlog management, stakeholder negotiations, and CRM, alongside proficiency in Jira. My expertise is complemented by my ongoing pursuit of a master's degree in Project Management and a commitment to continuous professional development. I am actively working to enhance my advanced English skills, which are currently at an intermediate level.
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Product ManagerVollPortugal -
Product AnalystVoll Apr 2023 - Present -
Training InstructorVoll Jun 2022 - Apr 2023 -
Customer Success SeniorVoll Jan 2022 - Sep 2022 -
Customer Success PlenoVoll May 2021 - Jan 2022 -
Customer Success Jr.Voll Sep 2020 - May 2021Belo Horizonte, Minas Gerais, Brasil -
Customer Success AgentGrupo Artha Mar 2020 - Aug 2020Belo Horizonte, Minas Gerais, BrasilAssist in structuring and developing customer success and marketing strategies.Develop customer relationship management (CRM) strategies.Create strategies and actions for customer engagement and retention.Manage OKRs and KPIs (Churn, LTV, TMA, TME, NPS).Provide customer support via chat, email, and social media.Communicate through comments on posts and social media.Produce content for video tutorials and blog articles.
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AtendentePaddock Auto Peças Feb 2019 - Oct 2019Belo Horizonte E Região, BrasilAtendimento a clientes finais e empresas no mercado de auto peças através de meios digitais e também de forma presencial.
Gabriela Ventura Education Details
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Lean Six Sigma, Scrum, Excel E Power Bi -
Inside Sales | Carreira Em Vendas | Processos E Abordagens | Gestão E Métricas -
Relações Públicas -
Escola De Formação Gerencial - Sebrae / PlugminasFoco Em Empreendedorismo
Frequently Asked Questions about Gabriela Ventura
What company does Gabriela Ventura work for?
Gabriela Ventura works for Voll
What is Gabriela Ventura's role at the current company?
Gabriela Ventura's current role is Product Manager.
What schools did Gabriela Ventura attend?
Gabriela Ventura attended Eneb, Estácio, Escola Dnc, Gama Academy, Universidade Federal De Minas Gerais, Escola De Formação Gerencial - Sebrae / Plugminas.
Who are Gabriela Ventura's colleagues?
Gabriela Ventura's colleagues are Rodrigo Reis, Ana Clara Martins, Everson Santos, Larissa Paiva, Fabiana Alves Ferreira, Ricardo Martins, Diogo Siqueira.
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Gabriela Ventura
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Gabriela Ventura
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