Sr. Customer Service Associate
CurrentDesigning and building the company’s customer service systems by implementing company KPI, training, policy creation, and customer analytics
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Gabriela K. is listed as Creating Customer Service Departments From The Ground Up at Taekus, based in Boise, Idaho, United States. AeroLeads shows a matched LinkedIn profile for Gabriela K..
Gabriela K. previously worked as Sr. Customer Service Associate at Taekus and Customer Service Supervisor at Citi. Gabriela K. studied at The University Of Texas At San Antonio.
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Growing up in the east side of Austin, Texas, I have been working since the tender age of five. My grandparents were janitorial staff and would take me after school with them to clean up offices in downtown Austin. During that time, it created a strong foundation for my work ethic as I had good examples of what it meant to be the best you can be, despite what your title is in life. Fast forward twenty something years, I am now leading the creation of the customer service department for Taekus. I enjoy leading teams with a positive attitude and bringing a creative approach in order to enhance the customer experience. I have a passion for compassion. I believe you can deliver quality customer service while being efficient within your role. I enjoy thinking outside the box to bring a new perspective to best fit organizational needs. I rather find a permanent fix than slap a bandaid.I am known as the office cat lady, but don’t let that scare you off, I also love dogs. Not only am I known as the cat lady, but I am well known to be the office cheerleader. I enjoy inspiring and lifting up others to bring them out of their comfort zones in order to grow and develop better long term habits. We spend more time at work than we do with our families sometimes and so I am a firm believer that work should be the best part of your day, not the worst.As a leader, I strive to create a good environment for my team as well as a good work life balance. I want my employees to enjoy feedback with me, not dread it and add anxiety to their lives. My employees can’t perform their best if they do not feel their best. It’s my job to be their advocate and build everlasting relationships in efforts to retain talent, bring out the best, and be able to direct my team through company changes. I lead with a smile and I am direct as well as transparent with my teams. I believe a successful manager and employee relationship should be built on trust and that comes from both parties.
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Designing and building the company’s customer service systems by implementing company KPI, training, policy creation, and customer analytics
Boise, Idaho, United States
I lead a team of customer service professionals which includes but not limited to performance management, quality monitoring, KPI reporting, and administrative duties.
Boise, Idaho, United States
While leading a team, assisted with implementation of new policies, revamping customer service department, training, budgeting retention commissions, onboarding new staff, interviewing candidates, and escalation handling
Austin, Texas Metropolitan Area
I assisted with data breach implementation for well known organizations. This included but not limited to training development, onboarding staff, quality monitoring performance, and handling of high level complaints such as BBB escalations, requests from local Attorney Generals, and CFPB.
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Gabriela K. works for Taekus.
Gabriela K. is listed as Creating Customer Service Departments From The Ground Up at Taekus.
Gabriela K. is based in Boise, Idaho, United States while working with Taekus.
Gabriela K. has worked for Taekus, Citi, Americor, and Allclear Id.
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Gabriela K. studied at The University Of Texas At San Antonio.
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