Gabriela Laguna León Email and Phone Number

Oversee and manage over 100 inquiries received weekly via telephone calls and emails, ensuring appropriate actions are taken, including problem-solving and delegation of information to the relevant personnel.Supervise the management and coordination of the Talent Referral Program, including the processing of 25 monthly applications and timely payouts.Provide leadership and guidance to the HR department, ensuring efficient clerical support, both in-person and electronically, including filing, mail distribution, and record keeping.Take charge of receiving and processing all off-site employee file requests, ensuring compliance with confidentiality and security protocols.

Reviewed, processed, approved, and coordinated procurement activities for over 650 rental units, vendors, and clients.Implemented a new system for managing and tracking project progress, streamlining communication, and enhancing efficiency alongside creating comprehensive standard operating procedures for house renovations within a tight timeframe of 15 days after receiving approval.Successfully managed more than 20 monthly residential construction projects, ensuring their completion on time by developing and adhering to daily project schedules.Effectively managed and approved invoices and maintenance request applications using existing residential management software.Prepared and delivered weekly statistical reports to track progress against monthly corporate goals.Solicited and carefully analyzed bids from contractors for repairs while obtaining client approval Acted as a proficient liaison between tenants, owners, and vendors to facilitate smooth communication and maintain strong working relationships.

Managed designated residence floor with 40 residents, students at freshman, sophomore and junior levelPromoted academic excellence, address student needs as soon as there is a problem, and encourage involvement in the University eventsDeveloped a positive living environment by building community through the creation of material with relevant information and programs to promote health, diversity, personal growth and leadershipImplemented and enforce all University and Housing Policies by being a University Official

Non-Profit OrganizationDeveloped and implemented WAAO’s outreach and prevention program for Hispanics/Latinos, reaching more than 1,000 individuals in a 10-county areaDeveloped social groups following of ‘100+ people by utilizing multiple social media platforms to inform Hispanic/Latino communities about general HIV information, infection rates specific to this community, and upcoming eventsCreated Hispanic-specific brochures and informational pamphlets and disseminated these resources to more than 500 individuals/organizationsCoordinated and made presentations at 2 annual health fairs aimed at increasing HIV testing among Hispanics; Increased participation at these events by 250%Established and maintained relations between multiple departments within The University of Alabama (Social Work, Nursing, and Counselor Education) in order to enhance WAAO’s resources for implementing its Hispanic/Latino program