Gabriela M. Email & Phone Number

Aliso Viejo, Ca, Us

Aliso Viejo, Ca, Us

• Work cross-functionally with engineers, operations, software developers and product owners to understand product performance problems and how they relate to other ongoing projects • Define and execute solutions for both internal and external customers in areas of supply chain, catalogs and customer support• Utilize data to understand customer needs and behaviors as well as business objectives, and transform that knowledge into website enhancements and new features • Build and maintain roadmaps for all my products and insure those interests are represented amongst all product owners within the organization to ensure the vision of each product roadmap aligns with broader company objectives• Work with sales leadership to create products that enable sales agents to be more productive • Utilize Magento 2.2 platform to manage, analyze & report data analysis • Represent the company in supplier meetings and trade shows

Plaisir, Fr

• Managed 10+ airlines new launch of Inflight Entertainment and system upgrades, liaison between internal cross-functional team, customers and third party providers• Coordinated and prioritized each airlines branding design, software development, and content integration with cross-functional teams through reporting program schedules and new features development status • Coordinated all program status meetings and ongoing communication to ensure each project is on task and deadlines are being met• Supported Business Development/Sales and Marketing to assist airlines with selection of Media and Applications desired for entry into service and system upgrades• Served as Internal advocate for my customers by identifying, documenting and following through with all their product requirements• Met agreed upon deadlines for the implementation of services based on time-to-market and resource availability, prioritized feature requirements and escalated issues to upper management when needed• Managed each airline’s User Acceptance Testing from beginning to end, from coordinating the rack set up for the airline to conduct testing, to prioritizing any software bug fixes and content integration changes required to get the airlines approval for the Inflight Entertainment System launch • Delivered and facilitated execution of Content Services Contracts with both customers and content vendors• Presented program status and reports to Program Management Directors and Executive Management • Represented the company during customer and 3rd party provider meetings

New York, Ny, Us

• Lead content marketing, social, design, web, SEO efforts, and developed customer specific marketing strategies• Collaborated with designers, product marketing, sales, external influencers and industry experts to produce relevant content that meets the needs of both key stakeholders and our audience• Managed a growing team of editors and writers to continuously improve the quality, reach and overall impact of our content through maintaining high standards for storytelling and craftsmanship• Developed integrated social strategies for fan acquisition and retention on Facebook, Twitter, and Instagram, with the goal of building strong, consistent customer engagement and traffic for sales• Engaged regularly with internal and external stakeholders (including executive management) to provide timely and accurate updates, recommendations and decisions on strategic initiatives• Executive Editor and Writer for numerous multimedia communications including Press Releases, Media Kits and Company Website.

Oxford, Ct, Us

• Managed over a third of the divisions Aerospace customer base representing over $15 Million in Revenue• Responsible for the Aerospace Electro-Optical Targeting Systems Product Line, managed the Product Lifecycle and Annual Forecast for the entire Product Line• Developed cost effective solutions for production processes that resulted in a 40% cost reduction• Generated Pricing and Long-term proposals for all Top Tier Aerospace Customers ensuring compliance with ITAR, FAR, and DFAR regulations• Published over 10 Industry White Papers focused on Aerospace Industry trends and Lead Generation Initiatives, distributed internally throughout all company divisions• Presented our division's monthly operations review to both the CEO and all High Level Management at our company’s monthly meeting• Responsible for training both Field Sales and Cross-functional teams to ensure a companywide understanding of new product launches, existing product lifecycles and Sales Forecast of the product line• Managed 2 Customer Service Representatives, responsible for their on-board training, overseeing and coordinating weekly responsibilities and monthly sales goals• Represented the company during customer visits nationwide, negotiated contracts and closed major opportunities