Gabriel Arato Email & Phone Number

Boston, MA, US

Boston, MA, US

• Lead program strategy development including program capabilities, products, and services, drive internal and external marketing and communications efforts, cultivate and manage international hospital and academic.
• Developed and documented numerous novel clinical care and operational processes and policies related to COVID-19 patient care practices, working directly with front-line clinicians to establish roles and.
• Lead the implementation of various hospital-wide efforts documenting current state processes and conducting clinical stakeholder process observations and interviews to identify patient safety threats, care and process.
• Execute myriad marketing and communications initiatives, including program website migration, copy/content development, managing social media platforms, coordinating video production efforts, and story publishing via.
• Manage programming across 16 international partner institutions, including program strategy development, facilitating contract execution, defining shared goals, operating model development, and implementation planning.

Boston, MA, US

• Internal management consultant for executive clients across the company focused on developing and implementing new strategies, process improvements using Lean Start-Up and Human-Centered Design, and new programs and.
• Manage direct reports as Project Lead to consultant team members for duration of engagement, including development planning, defining strategic priorities, assigning tasks, and performance evaluation
• Worked with Chief Data Analytics Officer to stand up Enterprise Analytics function by assessing current capabilities, analyzing stakeholders, and leading RFP process to master data and evolve data governance
• Assessed emergent diagnosis code maintenance process, including member, account, financial, and operational impacts, leading to increased operational efficiency and $5M in potential savings

Boston, MA, US

• Conducted end-to-end assessment of enterprise provider payment integrity efforts to improve operational efficiency and increase claim payment accuracy, resulting in over $10M in projected savings
• Documented provider directory management processes and designed future state operating model to increase operational efficiency, reduce regulatory risk, improve data integrity, and enhance customer experience
• Facilitated development of Medicare Advantage growth strategy, including market and competitor analysis, strategic prioritization, and implementation planning for new initiatives impacting nearly 50K members

Boston, MA, US

• Supervisor role including training associates, handling escalated customer issues, and review and sign-off for financial transactions. Currently leading projects to create Web-based applications to track interest.
• Managed the development of an interest assessment application that is projected to increase revenue by $1MM annually while reducing processing time by 50%
• Leading initiative to create a transaction application platform that is projected to decrease processing time by 30% and reduce paper use by 100%
• Member of electronic billing team focused on increasing customer adoption through targeted website improvements and internal policy implementations
• Member of Research and Information Management team – design initiatives to help reduce paper use, improve filing and data storage, and prepare the department for an eventual move to new headquarters

Boston, MA, US

• Managed various projects including interest assessment, account write-offs, bad debt collections, internal audits, financial forecasting, refunds, and account-level analyses. Support management on special projects and.
• Approximately $2MM per year collected from bad debt collections
• Generated average additional income of $1.1MM per year through interest collections
• Refund issuances in excess of $2MM annually
• Over 100 account-level and subscriber-level analyses completed in a 6 month period

Boston, MA, US

• Managed book of business as a Billing Analyst for Self Billed accounts. Extensive communication with accounts via online and phone conferencing to discuss data and receivables.
• Reconciled financial data to determine account balance or credit due, reducing data discrepancies by up to 80%
• Supported Customer Service Hotline, taking upwards of 400 calls per month

Boston, Massachusetts, US

• Collaborated on projects interdepartmentally and with other companies to forge mutually beneficial business relationships. Directly communicated with members regarding questions, concerns, and management of billing.
• Streamlined billing processes by helping to create a billing system that could process 10 times more data resulting in increased bandwidth for employees and more accurate reporting
• Institutionalized cost-saving practices and a more efficient program to track gains and losses in real time
• Enhanced online communications with members, including the Member Contract FAQ and email alerts

Health Care Mba, Health Care Administration/Management

Bachelor Of Arts, Applied Anthropology & International Studies

Social Psychology, Anthropology