• Excellent ability to multi-task and support customer service staff.• Good communication and relationship skills, flexibility, and initiative, adapting my communication style according to the profile of the people, building trust and achieving a high level of customer satisfaction. Excellent coordination of efforts with the cleaning and maintenance teams to have the guest rooms ready in a timely manner.• Good management of the company's monthly sales and purchase inventory.

• Pleasantly welcomed each new arrival, and attended and redirected phone calls throughout the shift, strictly following the guidelines of customer service and satisfaction.• Extensive agenda setting skills, product sales and providing optimal customer service.• Excellent coordination of efforts with the cleaning and maintenance teams to have the guest rooms ready in a timely manner.• Good management of filing systems and folders and accuracy in data entry tasks.