Oversee the migration of institutional websites to a centralized CMS.Coordinate with creative director in establishing web strategy and direction.Maintain brand consistency across individual unit websites.Improve user experience with plain language and web accessibility.Offer training in web best practices for design and content.

- Manages web CMSs (Cascade, Wordpress and NetCommunity), including changes and creation of templates- Manages the marketing aspect of Salesforce, including form integration and email template development- Lead on SEO implementation- Reduced the amount of pages from 7,000 to 1,500 while reducing overall bounce rates and visitor exits- Increased visitor conversion by 20% by implementing modern, visual-driven design and better UX- Cut request turnaround time in half through implementation of best practices and a ticketing system- Trained over 40 staff members on web best practices and how to use CMS- Designed and programmed a dynamic catalog system to ensure content accuracy across the website- Improved user experience by implementing new navigation tools and page templates- Supervises and manages staff, designates workload, assigns projects and determines priorities- Creates and enforces web policies and best practices, through relationship-building and end-user training

- Daily support operations for all university constituency for all Web-based properties- Plan, recommend, design, and develop cross-platform and cross-device Web sites - Employ various programming languages such as HTML(5), CSS(3), JavaScript, JQuery and Velocity- Implemented content and design changes as needed- Created pages from templates as needed- Led the transition from a static site to a web CMS- Produced web analytics reports for the executive leadership and board

- Assisted with academic research and publication- Complied with APA standards- Proofed and edited papers for local and national conferences- Participated in research for journal submission

- Conducted national and international market research in reinsurance, insurance, real estate development- Developed reports and Power Point presentations for several Top 500 Forbes companies- Proofed and tested surveys- Translated verbatim answers from Portuguese and Spanish to English

- Performed daily updates to eight parent websites- Maintained web analytics report to the CEO- Edited and reviewed daily newsletter- Learned about insurance regulation - Developed graphics for website and newsletter- Researched social media

- Assisted professors in classes and research- Developed brochures and posters to promote the department- Recruited students during university fairs- Organized events for the department

- Performed nightly rounds and was the emergency contact at the dormitories during summer conference season - Provided assistance to guests and residents, including Alumni Weekend and Pirate Camp- Performed check in and check out for guests and residents- Prepared the dorms for guests’ arrival

- Mentored 15-to 18-year-old students through a 3-month college experience- Monitored students dormitories to ensure proper behavior, safety - Tutored students for interpersonal communication, film appreciation and field geology

- Answered phone and scheduled student appointments- Prepared and archived student files - Monitored student lab- Performed mail duties