• Conduct quality interviews providing accurate information to assist companies to improve their product• Conduct data gathering activities utilizing various methodologies and technologies to get the most out of the interviews• Develop and maintain productive and harmonious relations with respondents, clients and team.• Make decisions within established interview guideline and refer unusual situations to the managers.• Maintain excellent quality standards

Abroad is a language school that provides English, Portuguese, Spanish and Japanese courses online or in companies.• Prospected new clients and presented the products.• Increased the revenue by exploring the local market and establishing partnership with universities and strategic companies.• Developed a business plan, marketing strategies and followed up the project’s milestones.• Worked on the clients’ needs and expectations, in order to achieve the best results.

Speakrs connects travelers and locals who love sharing experiences and helping travelers to get around, with the language, culture, activities and other interests.• Coordinated the translator teams.• Started developing a business plan and followed up the project’s milestones.• Worked closely with partners to understand broader business opportunities;• Increased 1.250 users on the first weekend after the business was launched.• Won the Startup Weekend Fortaleza 2013 in Brazil.

• Focal point interacted with central areas providing solutions, information and technical knowledge to teams, partners and managers of the Federal District and Northeastern area. • Resolved issues and interact with other teams to find solutions.• Supported managers, the sales team and partners. Keep them informed of work progress, activities and opportunities.• Formed and trained technical teams on utilizing and testing applications and follow up with their development focusing on increasing results. • Quality Assessments - Assessing the state of quality processes and providing recommendations for improvements.• Requirements analysis skills - Crafting technical specifications, coordination and release planning, cross-team communication, and client/partner relationship management.• Customer Retention Management, reduced customer churn by understanding the customer`s needs and providing solutions. Churn reduction of 20% from 2012 to 2013.

Teach English for teenagers and adults.

Cultural exchange program in San Francisco, California.

Develop financial and administrative activities. Customer service, preparing reports, agreements and organizing archive.

Develop financial and administrative activities, as well as human resources. Customer service, preparing reports and agreements, inputs and outputs, issuing invoices and organizing archive.

Consultancy customer service and also providing after-sales support.