Ana Gabriela Sosa

Ana Gabriela Sosa Email and Phone Number

Customer Experience | Quality | Telecomm | Strategy & Tactics | CXGen | BCM, H&S, Environment | Audits | Storytelling | Leadership | Execution @ Corporación Multi Inversiones
guatemala city, guatemala, guatemala
Ana Gabriela Sosa's Location
Guatemala, Guatemala
Ana Gabriela Sosa's Contact Details

Ana Gabriela Sosa work email

Ana Gabriela Sosa personal email

About Ana Gabriela Sosa

Accomplished management professional with a proven track record of driving success in Customer Experience Management, Quality of Service, and Operations within the dynamic Telco industry.Exceptional teamwork and leadership capabilities, with a strong sense of responsibility and analytical mindset. As a decision-maker, I thrive on leveraging data to drive informed and impactful outcomes, exhibiting a genuine affinity for numbers and data-driven strategies. Deep understanding and application of CXM methodologies, including but not limited to QFD, Customer Journey Mapping, and Voice of Customer (VoC) analysis. Solid foundation in project management and operations, I consistently deliver results aligned with the company's vision, mission, and values, while approaching every endeavor with enthusiasm and passion for my career.

Ana Gabriela Sosa's Current Company Details
Corporación Multi Inversiones

Corporación Multi Inversiones

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Customer Experience | Quality | Telecomm | Strategy & Tactics | CXGen | BCM, H&S, Environment | Audits | Storytelling | Leadership | Execution
guatemala city, guatemala, guatemala
Website:
cmi.co
Employees:
1340
Ana Gabriela Sosa Work Experience Details
  • Corporación Multi Inversiones
    Gerente Senior De Estrategia Y Medición Cx/Ex
    Corporación Multi Inversiones Jun 2024 - Present
    Guatemala, Guatemala
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  • Millicom (Tigo)
    Strategic Quality Senior Manager
    Millicom (Tigo) Mar 2020 - May 2024
    Guatemala
    Aligning individual and cross-functional team efforts with organizational objectives to ensure effective and efficient customer experience journeys, emphasizing success, effort, and emotions, and a superior service experience. Diagnose and comprehend the primary drivers of product CX through a blend of quantitative, qualitative, and analytics research, collaborating with multi-disciplinary teams to implement corresponding action plans. Accountable for product Net Promoter Score (NPS) and the… Show more Aligning individual and cross-functional team efforts with organizational objectives to ensure effective and efficient customer experience journeys, emphasizing success, effort, and emotions, and a superior service experience. Diagnose and comprehend the primary drivers of product CX through a blend of quantitative, qualitative, and analytics research, collaborating with multi-disciplinary teams to implement corresponding action plans. Accountable for product Net Promoter Score (NPS) and the initiatives to attain desired goals. Show less
    View
  • Tigo Guatemala
    Quality Of Experience Manager
    Tigo Guatemala Jan 2010 - Feb 2020
    Guatemala
    Lead efforts to enhance both mobile and fixed services QoE and CX by collaborating across company-wide taskforces to pinpoint customer pain points, gather insights, and execute corrective actions effectively.
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  • Tigo Guatemala
    Rf Optimization Engineer/Coordinator
    Tigo Guatemala Nov 2004 - Jan 2010
    Guatemala
    View

Ana Gabriela Sosa Education Details

Frequently Asked Questions about Ana Gabriela Sosa

What company does Ana Gabriela Sosa work for?

Ana Gabriela Sosa works for Corporación Multi Inversiones

What is Ana Gabriela Sosa's role at the current company?

Ana Gabriela Sosa's current role is Customer Experience | Quality | Telecomm | Strategy & Tactics | CXGen | BCM, H&S, Environment | Audits | Storytelling | Leadership | Execution.

What is Ana Gabriela Sosa's email address?

Ana Gabriela Sosa's email address is ga****@****cal.com

What schools did Ana Gabriela Sosa attend?

Ana Gabriela Sosa attended The Wharton School, Pontificia Universidad Católica De Chile, Yale School Of Management, Esic: Business & Marketing School, Universitat Politècnica De Catalunya, Universidad Francisco Marroquín.

Who are Ana Gabriela Sosa's colleagues?

Ana Gabriela Sosa's colleagues are Natalie Mixco, Samuel Rodriguez, Omar Esau Carrera Sánchez, Lizbeth Cordón, Adalberto Chavarria, Byron Alfonso Mora Morales, Oscar Gonzales.

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