As the Director of Prelitigation at Anderson Injury Lawyers, I have over five years of experience in planning and overseeing the prelitigation operational processes for a personal injury law firm located in Dallas-Fort Worth Metroplex. I lead and train a diverse team of intake, case managers, demand writers, record clerks, and other assistants, ensuring they deliver stellar client service and adhere to the highest ethical standards of the legal profession.I have a strong background in business development, relationship-building activities, and coaching, with proven ability to drive mutually positive outcomes via settlement in high-stakes situations. I am passionate about building savvy and diverse teams, high-performing environments, and scalable processes, using my bilingual skills, CRM expertise, and leadership competencies. I am prepared to help a remarkable team hit its KPIs, tackle complex challenges, and reach new audiences in a consumer-obsessed environment.