Objective:To deliver exceptional fingerprint services as part of the SRS program, while providing comprehensive support and resources across The Women’s Building programs.Summary:I specialize in providing high-quality fingerprint services, both digitally and on paper, ensuring accuracy and compliance with program standards. With a deep understanding of The Women’s Building and Global Refuge programs, I stay current with any updates to effectively support clients in a variety of areas, including family reunification, housing, legal aid, workforce development, technology, food security, wellness programs, education, and medical/mental health services.My role extends beyond fingerprinting; I offer specialized support, information, and referrals to clients, and assist other programs and departments as needed. I am committed to creating a welcoming environment for all visitors, utilizing effective communication and de-escalation techniques. I actively participate in training, team meetings, and advocacy efforts to enhance service delivery and client empowerment, with a particular focus on supporting women’s well-being and holistic development.

• Provide strategic oversight in delivering information and referrals in English and Spanish, ensuring clients receive comprehensive support and resources.• Foster an inclusive and welcoming environment in the Community Resource Room, catering to diverse populations.• Oversee the scheduling of appointments for internal programs, maintaining an organized and efficient booking system.• Conduct thorough research on external resources to provide clients with additional support and information.• Manage time-sensitive tasks, including tax appointment reminders, demonstrating exceptional time management skills.• Coordination of events, showcasing advanced event management abilities.• Ensure accurate and up-to-date client records in SalesForce by maintaining appropriate databases and logs.• Exhibit superior written and verbal communication skills by responding to inquiries and effectively communicating in both English and Spanish.• Champion diversity by working with communities of color, immigrants, LGBT communities, and individuals of various ages, socioeconomic backgrounds, health statuses, and abilities.• Demonstrate cultural humility and a commitment to inclusiveness in all interactions.• Operate independently and as part of a team, fostering a collaborative and supportive work environment.• Regularly coordinate with program coordinators on assignments and tasks, exemplifying strong teamwork and adaptability.

• Provide drop-in clients with an array of referrals or resources based on their current situation. All new clients info is entered into SalesForce so they can be reached for future campaigns and events. Services offered vary from tech tutoring, referrals for legal assistance, family reunification, Medi-Cal. Also provide help with job preparation by creating: resumes, Indeed or LinkedIn profiles, assisting with job searches. Refer clients to different housing authorities such as DAHLIA, homeless shelters and or housing organizations. Other services provided include finance coaching, legal clinics, tax preparation, CalFresh services, and yoga.

• Plan and systems administration, Leaves and Disability, Paid Time Off.• Manage budget, vendor, and stakeholder relationships.• Ensure compliance of Gap Inc. plans with all business and legal plan requirements.• Maintain an extensive Intranet and Benefits portal content for Paid Time Off and U.S. Paid Sick Leaves of Absence: day to day updates, creative development and strategic design.• Manage benchmarking and survey process to help maintain program competitiveness.• Partner closely with Shared Services, Brands and Inc., HR as well as other internal and external key stakeholders to manage the administration of the benefits programs.

• Explore trends, analyze employee feedback, make recommendations to enhance programs, and provide data to back it up. Provide excellent customer service to employees on escalated issues.• Develop and execute ongoing education for the Home Office, Distribution Center & Field as part of the Total Rewards communications strategy. Benefits Spanish speaking liaison for Distribution Center. Manage perks, like on-site services, tuition reimbursement, store discount and gym membership discounts.• Own plan and vendor relationships for medical, dental, vision and voluntary benefits like pet insurance and identity theft protection, as well as commuter and parking programs. Manage billing for US and Hawaii.

• Collect and analyze data, track trends and developments in assigned functional areas, manage special projects (ACA, internal audits)• Run weekly reports and audits to verify data discrepancies between systems and follow-up with staff to correct data.• Update and manage process documentation and intranet content. • Specialized in benefits, leaves of absence and HRIS.• Manage ticketing system inquiries. Distribute inquiries to other team members as well as fielding inquiries. • Maintain employee files using Oracle Human Capital Management Cloud system.• Provide first level functional support to internal and external stakeholders for HR data related transactions.• Assist staff, recruiters, and HR business partners with policy and process questions.• Create/update process documentation, new hire and open enrollment guides, and other guides as needed.

• Responsible for abstracting, inputting, maintaining, and reporting on information regarding contract dates, revenue and profitability estimates and other key client data for the Leadership team.• Manage global account data and renewal information including interacting with brokers and sales teams to scrub data and enter updates and maintain global standards for data integrity within the database.• Proactively monitor, procure and abstract new Broker-led contracts, input key data in Salesforce and reinforce contract vetting policies with broker teams.• Monitor expiration dates for 500+ Broker-led accounts and follow up regarding renewal status and documents.• Provide Salesforce.com user support such as creating Chatter sites and general user support such as setting up new accounts and password resets.• Overall data quality assurance including reviewing data for duplicates and missing information. • Perform research of our competitive landscape and manage updates for the internal Competitive Intelligence site.

• Support Local Practice Leader and staff with client presentations, proposals, and reports. Provide assistance with outstanding client bills, invoices, time entry, etc. Coordinate annual Client appreciation event, contract review, payment process, permits, venue, catering. • Sales Support: Responsible for ensuring integrity in data quality for all San Francisco new sales opportunities using SalesForce. Edit existing data, and create multiple reports distributed amongst the Leadership Team. Facilitate flow of information to office staff from HR, IT, Finance, Buck & Xerox Leadership. • Marketing and Event Management: Organize staff events for San Francisco market; secure venue, event structure, contract, and track participant level. Create and submit client/prospect lists for invitation/newsletter distribution through SalesForce reports. Manage and maintain client/prospect lists for Market Leader. • Facilities Support: Process and code invoices into Accounts Payable Workflow system. Manage vendor contracts, equipment maintenance and warranty agreements, schedule equipment maintenance. • IT: Onsite liaison for minor IT issues. Responsible of submitting requests for multiple IT tasks (time-keeping, network folder creation, RSA tokens, etc.). Process software/hardware orders through IT Procurement. • New Employee On-boarding: Collect and produce IT setup forms for new employee. Assist management with new-hire form processing. Add employee to relevant standing market and/or practice line meetings. Introduce new hires to staff, safety procedures, phone functionality, and all other Buck/Xerox applications.• Termed Employees: Turn in equipment to IT for possible redeployment. Give client files to colleague responsible for client relations. Cancel and turn in access badges to building management and Xerox. Remove termed employee from occupancy, staff listings and distribution lists.

• Perform monthly Internal Evaluation reports to find areas of opportunity and strengths on the maps’ team overall impact and accuracy; and implement targeted training to improve data quality evaluation processes. Monthly reports are presented to senior management, site leads, and global team. Reports are compiled and delivered on aggressive deadlines. • Collaborate in triaging high visibility global maps escalations cases from management and Legal Department across multiple back end systems, and facilitate fixes for end customer issues with engineering teams.• Review and complete specific feature tasks using internally developed computer applications. Launch computer tools and capture data with exceptional quality and accuracy for maps in US and Mexico. First team to work in Mexico’s Google maps; instrumental in enhancing processes and increasing efficiencies. Evaluated data, created reports, and feedback to international vendor on external team’s performance, and quality. Compile and distribute metric reports for department and management. Assisted team lead with new hires’ training.

• Started position as an Administrative Assistant volunteer, instrumental in getting the office organized which included: filing systems, computer’s filing system, and updated QuickBooks historical data. Worked along side Accounting to bring non-profit up to speed, and became self-sufficient; therefore, I was offered a paid part-time job. QuickBooks duties included cutting checks, entering deposits, historical data entry, and other duties as assigned.• Assist the Executive Director with housing reports, invoices, summaries, and budget expenditure spreadsheets for NoVA No Violence Alliance reentry program, under SF Sheriff’s Department. Responsible for improving budgeting reports; reduced cycle time by creating spreadsheets that automatically populated data into summaries, reports, and monthly invoices.

• Ensure new hires, terminations, pay/title changes, and transfers’ data is updated into HR’s database (PeopleSoft). Keep separate database up to date for Swiss employees. Update, modify and create Intranet information into HR’s Intranet using Dreamweaver. • Run Query reports and Crystal reports to ensure integrity of data. Collaborated on various HRMS, Benefits, Stock, and Payroll projects as assigned.• Left company due to family member illness.

• Provide solutions both to International Private Banking, as well as Local clients. Promote Bank of America’s customized services throughout our clientele. Assist Relationship Manager in all areas of the business.

• Commercialize and sell industrial software and hardware for Intellution, a leading supplier of industrial automation software. Kept weekly forecasts and sales reports. Maintain communications with clients, such as PEMEX, Bridgestone Firestone, and Eli Lilly Mexico; as well as our Value Added Resellers (VARs) throughout Mexico. Coordinated courses and workshops with Intellution’s offices in the US.

• Maintain weekly and quarterly sales reports, forecasts, and hotel occupancy statistics. Coordinated events such as weddings, anniversaries, and seminars held at the hotel’s facilities. Updated intranet’s content on regular basis with weekly events, new hires’ contact information, and staff development training courses.