Chief Operating Officer
San Mateo, California, Us
Executive director of all operational activities, with responsibility for Information Technology, Communications, Administration, HR outsourcing, HIPAA compliance, corporate insurance, facilities and leases, contracting, purchasing, and office efficiency. Specific roles included:• Secretary, Board of Directors• Management of administration team• Oversight of HR functions and vendors/brokers• IT/infrastructure solutions and maintenance• Contract facilitation and negotiation• Workflow development and optimization• Departmental budgeting and cost-controlAccomplishments:• Directed corporate relocation projects (in both Northern and Southern California), including site selection and lease negotiation, tenant improvement project management, and IT, secure file, and physical relocation. • Managed corporate identity and rebranding project, including consultant vendor selection process; redesign of corporate logo and client deliverables; and execution of website and marketing solutions. • Developed and implemented sales/contract renewal training program for consultants to drive increased revenue via best practices, sales policy, and relationship-building.• Project manager for Business Continuity project to document and implement emergency procedures.• Led corporate initiative to reduce paper usage and storage by 90% via electronic storage and file sharing, legacy scanning, and behavior change.• Developed and delivered company-wide HIPAA compliance and IT security training.• Implemented Finance Department efficiency improvements including Concur-->ADP expense reimbursement, Concur-->QuickBooks expense synchronization, and revised expense approval and time sheet submission processes.• IT solutions launched include laptop encryption; transition to virtual hosting platform, BYOD management, cloud-based document management service; improved network backup and imaging solutions; improved remote access; and CRM development.