Gabriel Beshara Email & Phone Number

State Of São Paulo, Brazil

- Reporting direct to VP of Ops- Implementation of new support channels, such as, live chat, linkedin support, twitter support and self-service support thought help center with articles- Implementation of BPO for customer support- Managed two managers and 20 support agent- Implementation of chatbot, 24/7 for customer with support agents all around the world- Constant improvement to product focusing on customer experience improvements

Rides operations (March 22 until August 22):- Focusing on projects to create new revenues or reduce the cost to drivers- Led and closed two partnerships with more than R$ 10 millions of potential revenue- Work and collaborate with global, cross-functional and regional teams (Marketing, Product, CX and operations);Food Operations (June 21 - March 22)- Managed operations of 6 key cities focused on consumer side- Increased +20% of revenue in 6 months

São Paulo, Brazil

Onboarding Lead (Nov 20 – June 21)- Lead the onboarding of the restaurants systems (Hubster) team with 16 employees, we are responsible to welcome the new clients, send them some equipment’s and guarantee a first magical experience.Ops Manager (Jan 20 – Nov 20)- Launched the two first Brazilian operations from scratch until +R$200k/month.- Hired all suppliers to run the operation since water and electricity supplier to all heavy kitchen maintenance.- Hired more than 15… Show more Onboarding Lead (Nov 20 – June 21)- Lead the onboarding of the restaurants systems (Hubster) team with 16 employees, we are responsible to welcome the new clients, send them some equipment’s and guarantee a first magical experience.Ops Manager (Jan 20 – Nov 20)- Launched the two first Brazilian operations from scratch until +R$200k/month.- Hired all suppliers to run the operation since water and electricity supplier to all heavy kitchen maintenance.- Hired more than 15 employees in many areas such operations, sales and customer success. Show less

São Paulo E Região, Brasil

- Share Service Center Implementation - Implementation of an SSC with 300 employees. Cost reduction expected in 5 years: over USD 20 millions. It supported in all transition plan and definition of the future governance model.- Redesign Process and Master Data Governance – Project Leader in charge of understanding and proposing improvements in a casual dining company financial back-office process and creating a new master data governance to guarantee the purchase compliance process in the… Show more - Share Service Center Implementation - Implementation of an SSC with 300 employees. Cost reduction expected in 5 years: over USD 20 millions. It supported in all transition plan and definition of the future governance model.- Redesign Process and Master Data Governance – Project Leader in charge of understanding and proposing improvements in a casual dining company financial back-office process and creating a new master data governance to guarantee the purchase compliance process in the company. Show less

- Improvements Implementation – Project Leader with a team with 5 people, in charge of implementing improvements related to internal controls and cost reduction in a financial audit company.- Process Mapping – Process mapping of back-office financial areas, with maturity analysis for centralization in a Shared Services Center (SSC), in the Agribusiness/Food industry.- Competitive Analysis and Sales Market Measurement – Worked in a Project to measure growth and scale in the elevators and… Show more - Improvements Implementation – Project Leader with a team with 5 people, in charge of implementing improvements related to internal controls and cost reduction in a financial audit company.- Process Mapping – Process mapping of back-office financial areas, with maturity analysis for centralization in a Shared Services Center (SSC), in the Agribusiness/Food industry.- Competitive Analysis and Sales Market Measurement – Worked in a Project to measure growth and scale in the elevators and escalators industry, along with a competitive analysis for sales expansion on 14 countries in Latin America.- Organizational Transformation – Leadership in a project focused in understanding back-office processes, generating cost reduction opportunities (R$10MM potential reduction), prioritized as their cost/return, along with a business case enabling the visibility of macroeconomic and segment growth scenarios in the cleaning and security outsourcing industry. Show less

- Process Mapping – Process mapping project to implement a system, including sales and post-sales cycle in eTOM methodology (cable and mobile); Catalog governance processes analysis and redesign for mobile and fixed line products; Analysis and reconfiguration of refund process for telecom industry.- Process Redesign – Reconfiguration of financial and human resources departments, focusing on cost reduction through SSC (Shared Services Center) synergy process in the tabacco industry.

São Paulo E Região, Brasil