I Prep, Deploy, and Automate releases, build Infrastructure, and command line tools to make release engineering a quicker task. Some of the most common technologies I touch on a daily bases are; Ansible, BASH, Python, AWS, Git, Slack, Jira, Confluence, Cloudflare, and SSL. As we are a smaller company I am always getting the opportunity to look into new technologies to bring onboard to make our jobs faster and more streamlined.

Improving Virtual Desktop environment performance, implementing Logstash, OSSEC, and other Infrastructure to secure and monitor our environment.

Objectives:Complete customer requests in a timely manorPerform as the first escalation point for customer issuesProvide a superior customer experience through incident and request managementEnsure effective communication with internal and external customers Critical Skills:Ability to define and deliver a superior customer experienceAbility to quickly adapt to advancing product software and procedural changesStrong problem solving and troubleshooting skillsAbility to work logically and quickly under pressureWork well in a collaborative team environmentExcellent verbal, written, and listening skillsUnderstanding of basic network protocols such as TCP/IP, DNS, SSH, HTTP, FTP.Experience with Linux (Preferably RHEL) and Open Source in an enterprise environmentUnderstanding of Unix based Operating Systems and Proficient performing system administrative tasks using Linux command lineUnderstanding of IP and LAN & WAN connectivity and administrationExperience with Apache, Java/J2EE application servers (Including Tomcat, Resin, and JBoss), Ruby on Rails deployments, load balancers, PHP deployments, VMware, mail stacks, and email administration.Understanding of DNS and firewall securityPrevious systems administration experienceHands-on experience with basic database administration (MySQL, Postgres, etc) Additional Skills:Understanding of common database query languagesUnderstanding and/or experience with Apache

I do work on the side as an IT Consultant, my services include but are not limited to; computer repair, networking, web development, system administration, and security analysis.Most of my day to day work currently consists of malware removal, hardware upgrades and data recovery.Higher level Systems Administration work I've done is as follows; LAMP stack setups, VMware ESXi installation and maintenance, Nagios setups to monitor servers via SSH, Sifting through server logs to identify issues ranging from security breaches to configuration problems, Creating hardening scripts to secure Linux servers via unclassified DoD standards.Some of the scripting and programming skills I use in my work are: (Bash, PHP, JavaScript (Ajax/jQuery), SQL, CSS, HTML).

Linux Systems Administrator 2 middleware support on JBoss, as well as administering the testing of communications between external datasources and our internal resources, monitored all production and beta vm's and ESXi hosts daily as well as installed continuous integration releases to our beta environment, smoke tested new software to ensure basic functionality before handing over to the beta testers.Additionally I assisted with setting up at new cloud for our developers my specific duties during this project were to create a white paper for backup solutions and setup the initial XCAT server, which in turn would spin up new VM's into the environment as needed by developers.Job Description from CACI: Responsibilities of systems administrator include maintaining systems within an enclave of Red Hat Enterprise Linux (RHEL) servers, maintaining SSH, STunnel, IPTables and other services and providing subject matter expert (SME) level support. Will also responsible for maintaining WebMethods, LifeRay/JBOSS, Tomcat, MySQL and Subversion as well as maintaining a VMware cluster, and keeping a HP Matrix Blade environment stable and properly tuned.

Started out as a Computer Support Specialist(CSS) and within 6 months moved up to Network Analyst(NA) where I started doing Web Development work for the hospital which included projects like; writing custom forums for the CEO and Physicians of the hospital to communicate privately, integrating financial systems to a new Intranet site which I wrote, came up with easy ways for department heads to deal with charges making Finance's job much faster and more accurate.As an NA I still had CSS workload on top of the new duties, I also started working team projects some of which were; Zenworks implementation hospital wide which included scanning 1200 workstations and setting up software packages, installing/testing/documenting/training staff on the hospitals first virtualization project which ran XEN3.1 and VMware ESXi 3.5, setup and programmed WAP layout for hospital owned hotel, managed other servers as necessary some of which include; Practice Partner 10.2, Exchange, LAMP, GroupWise, and OES10.2.We were a very team oriented IS department and as such I managed the Intranet development team, this consisted of myself as the Developer, a Database Administrator, and various other department heads in the hospital that had needs for us to meet. I played a major roll in the Zenworks team with my friend and co-worker Larry Skalicky he had the Novell contacts and I provided the team with Virtualization experience and my Systems Administration skills, as well I was on a documentation team which I was handed team lead.

Designed a network layout and relay system for methane blower panels, this system allowed pumpers who normally had to manually check their pumps in a natural gas field by driving several miles each day and during the winter would be unable to access their fields the ability to check each pump or a field of pumps with just a few strokes of a keyboard. Each pump had a WAP which would connect to the Satellite Internet uplink for that field and relay pump information as well as allow for live control of the pump from the websites interface additionally they had access to a webcam on each pump that would have tilt control to visually inspect the pump and panel.Day to day duties included running wire and piping to pumps from blower panels and hooking up and programming Siemens PLC's and VFD's with Step 7. I reported daily progress to my supervisor when in the shop working on the IT aspect of projects and when out in the field as I was still an apprentice electrician I was supervised by a Journeyman, I functioned as the companies only in house IT resource and as such traveled to several sites around Wyoming.The company was owned by a group of Canadian investors and they made a decision to cut their operation in half in Wyoming which ended the IT portion of their contracting which led to my being laid off.

As a Helpdesk technician I trained new tech's, managed ticket queue's, assisted with calls and helped when any of the tech's were stuck on a problem, wrote over 200 knowledgebase articles, created a support CD full of useful tools for our customers as well as some batch scripts to help with some basic troubleshooting, and I also started an in house repair program where our customers could bring in their PC's for basic hardware and software repairs. The PC repair program got to the point where we would receive PC's for repair due to other shops being backed up and as our services were free and only for VCN customers this was an additional sales point, between this project and the Support disk I had made a significant impact on call volume for the call center allowing for more time to help NOC with issues.Additionally as part of the Helpdesk team it was part of my duty to assist with group interviews. Our method for hiring new Helpdesk staff was to all gather together in our meeting room which usually consisted of 8 people doing a Q and A session with the interviewee, I believe this gave us all a better feel for candidates as we all had input in the process and were able to ask questions pertinent to each individual tech, the results spoke for themselves as we always had candidates that fit in and added to our expertise.