• In charge of implementation and migration of Roche’s new businesses• In charge of invoices payments, taxes payments and vendors payments using SAP and bank transactions tool• Responsible for bank rejections analyze • Responsible for Open Items analyze • Responsible for continuous improvement and testing projects

• Process Owner and Process Lead for Order Management LatAm• In charge of business requests, taking business processes decisions for stakeholders• Responsible for RPA projects, continuous improvement projects and testing projects using AGILE methodology as a business analyst• Trainer for order management team (Unified Functional Testing, Order Management Processes, SAP and Excel trainings)• Access to Optix Business, Unified Functional Testing, SharePoint, HP Quality Center… Show more • Process Owner and Process Lead for Order Management LatAm• In charge of business requests, taking business processes decisions for stakeholders• Responsible for RPA projects, continuous improvement projects and testing projects using AGILE methodology as a business analyst• Trainer for order management team (Unified Functional Testing, Order Management Processes, SAP and Excel trainings)• Access to Optix Business, Unified Functional Testing, SharePoint, HP Quality Center, Salesforce, Salesforce S2euat and SAP TR2, RRQ, TRX and WRP environments• Team coordination and workload distribution• In charge of Case Management to analyze system errors or human errors• Responsible for Quality and Audits reports• In charge of data validation according SOX complaints• Responsible for E-commerce support and Order management with different type of orders for key accounts, government accounts and migrations (ZNEW, ZTRL, ZCMP, ZSD, ZFD, ZKE, ZKEB, ZVFR, ZVEF)• Analyze on SAP our customer information, billing, debts and access to online platforms and Proview• In charge of customer service requests related to system errors, billing, debts, activation and deactivation of online and Proview service• Support across LatAm sales organizations (Brazil, Argentina, Mexico, Paraguay, Uruguay, Peru, Chile) Show less

• Team Lead Backup and Trainer for order management team (HP Quicktest, Order Management Processes, SAP and Excel trainings)• Team coordination and workload distribution• In charge of Case Management to analyze system errors or human errors• Responsible for Quality and Audits reports• In charge of data validation according SOX complaints• Responsible for E-commerce support• Order management with different type of orders for key accounts, government accounts and… Show more • Team Lead Backup and Trainer for order management team (HP Quicktest, Order Management Processes, SAP and Excel trainings)• Team coordination and workload distribution• In charge of Case Management to analyze system errors or human errors• Responsible for Quality and Audits reports• In charge of data validation according SOX complaints• Responsible for E-commerce support• Order management with different type of orders for key accounts, government accounts and migrations (ZNEW, ZTRL, ZCMP, ZSD, ZFD, ZKE, ZKEB, ZVFR, ZVEF)• Analyze on SAP our customer information, billing, debts and access to online platforms and Proview• In charge of customer service requests related to system errors, billing, debts, activation and deactivation of online and Proview service• Responsible for continuous improvement projects and testing projects related to processes and system issues• Access to HP Quality Center, HP Quicktest, SharePoint, Salesforce, Salesforce S2euat and SAP TR2, RRQ, TRX and WRP environments• Support across LatAm sales organizations (Brazil, Argentina, Mexico, Paraguay, Uruguay, Peru, Chile) Show less

• Team Lead Backup and Trainer for order management team• Team coordination and workload distribution• In charge of Case Management to analyze system errors or human errors• Responsible for Quality and Audits reports• In charge of data validation according SOX complaints• Responsible for E-commerce support• Order management with different type of orders for key accounts, government accounts and migrations (ZNEW, ZTRL, ZCMP, ZSD, ZFD, ZKE, ZKEB, ZVFR, ZVEF)• Analyze… Show more • Team Lead Backup and Trainer for order management team• Team coordination and workload distribution• In charge of Case Management to analyze system errors or human errors• Responsible for Quality and Audits reports• In charge of data validation according SOX complaints• Responsible for E-commerce support• Order management with different type of orders for key accounts, government accounts and migrations (ZNEW, ZTRL, ZCMP, ZSD, ZFD, ZKE, ZKEB, ZVFR, ZVEF)• Analyze on SAP our customer information, billing, debts and access to online platforms and Proview• In charge of customer service requests related to system errors, billing, debts, activation and deactivation of online and Proview service• Responsible for continuous improvement projects and testing projects related to processes and system issues• Access to HP Quality Center, HP Quicktest, SharePoint, Salesforce, Salesforce S2euat and SAP TR2, RRQ, TRX and WRP environments• Support across LatAm sales organizations (Brazil, Argentina, Mexico, Paraguay, Uruguay, Peru, Chile) Show less

• In charge of data validation according SOX complaints• Responsible for E-commerce support• Team coordination and workload distribution• Order management with different type of orders for key accounts, government accounts and migrations (ZNEW, ZTRL, ZCMP, ZSD)• Analyze on SAP our customer information, billing, debts and access to online platforms and Proview• In charge of customer service requests related to system errors, billing, debts, activation and deactivation of… Show more • In charge of data validation according SOX complaints• Responsible for E-commerce support• Team coordination and workload distribution• Order management with different type of orders for key accounts, government accounts and migrations (ZNEW, ZTRL, ZCMP, ZSD)• Analyze on SAP our customer information, billing, debts and access to online platforms and Proview• In charge of customer service requests related to system errors, billing, debts, activation and deactivation of online and Proview service• Responsible for continuous improvement projects and testing projects related to processes and system issues• Access to HP Quality Center, SharePoint, Salesforce, Salesforce S2euat and SAP TR2, RRQ, TRX and WRP environments• Support across LatAm sales organizations (Brazil, Argentina, Mexico, Paraguay, Uruguay, Peru, Chile) Show less

• Proview processes Leader• In charge of Proview migration processes from Brazil and LatAm to Costa Rica• Responsible for receiving and implement advanced GCMS runs• Team coordination and workload distribution related magazines and books in Proview• Check and send workload reports, quality and audits and overtime reports to our managers in Brazil and Argentina• Responsible to work together our business partner trying to figure out system issues in Jira• Support editorial… Show more • Proview processes Leader• In charge of Proview migration processes from Brazil and LatAm to Costa Rica• Responsible for receiving and implement advanced GCMS runs• Team coordination and workload distribution related magazines and books in Proview• Check and send workload reports, quality and audits and overtime reports to our managers in Brazil and Argentina• Responsible to work together our business partner trying to figure out system issues in Jira• Support editorial processes for Brazil and Argentina editorial departments Show less