Order Specialist Lead
Costa Rica
• Process Owner and Process Lead for Order Management LatAm• In charge of business requests, taking business processes decisions for stakeholders• Responsible for RPA projects, continuous improvement projects and testing projects using AGILE methodology as a business analyst• Trainer for order management team (Unified Functional Testing, Order Management Processes, SAP and Excel trainings)• Access to Optix Business, Unified Functional Testing, SharePoint, HP Quality Center… Show more • Process Owner and Process Lead for Order Management LatAm• In charge of business requests, taking business processes decisions for stakeholders• Responsible for RPA projects, continuous improvement projects and testing projects using AGILE methodology as a business analyst• Trainer for order management team (Unified Functional Testing, Order Management Processes, SAP and Excel trainings)• Access to Optix Business, Unified Functional Testing, SharePoint, HP Quality Center, Salesforce, Salesforce S2euat and SAP TR2, RRQ, TRX and WRP environments• Team coordination and workload distribution• In charge of Case Management to analyze system errors or human errors• Responsible for Quality and Audits reports• In charge of data validation according SOX complaints• Responsible for E-commerce support and Order management with different type of orders for key accounts, government accounts and migrations (ZNEW, ZTRL, ZCMP, ZSD, ZFD, ZKE, ZKEB, ZVFR, ZVEF)• Analyze on SAP our customer information, billing, debts and access to online platforms and Proview• In charge of customer service requests related to system errors, billing, debts, activation and deactivation of online and Proview service• Support across LatAm sales organizations (Brazil, Argentina, Mexico, Paraguay, Uruguay, Peru, Chile) Show less