Gabriel Brown Email & Phone Number

New York, Ny, Us

New York, Ny, Us

I empowered businesses with custom technology solutions that skyrocketed their productivity by 25%, and increased customer engagement. I actively managed client & vendor relationships to ensure successful project outcomes.I architected and coded custom CMS websites on Wix, WordPress, and Shopify, tailoring them to client needs for optimal engagement. I improved performance by up to 40% for existing sites and implemented SEO best practices.I crafted insightful, easy-to-use BI dashboards and data visualizations using Retool and Power BI, transforming raw data into actionable insights. I was able to take clients from time-consuming manual spreadsheet data entry to full database-backed CRUD applications with automation and reporting. I automated repetitive tasks with Make, Zapier, and custom APIs, freeing up client teams to focus on strategic initiatives and revenue-generating activities.I designed and built custom CRM solutions on Hubspot and Brevo, streamlining sales pipelines and enhancing customer relationships. I took advantage of custom properties to capture data that was truly relevant to the client and the email marketing component to create DRIP campaigns and auto-responders.

Santa Clara, Ca, Us

Worked as part of a team building AI-integrated course creation tools for a learning platform.Built a task management application on the Retool platform using javascript, Postgres SQL, automation tools, REST API, and requirements gathering.I created sample apps for R&D to test the feasibility and impact of integrating with multimedia vendors like Storyblocks, iStock, Pictory, and more.

Manhattan , New York, Us

Lead the technology at an early stage startup, planning and overseeing the company’s technical infrastructure and software engineering, resulting in completion of the MVP and acceptance into an accelerator. Increased productivity through effective communication and collaboration within cross-functional remote teams by implementing tools like slack, trello, and Hubspot CRM and holding training workshops for the team. Identified gaps in operations workflows that allowed me to cut time to first result for customers by 50% using data collected, analytics, automation, to improve organizational processes.

New York, Ny, Us

Enhanced customer engagement by integrating Salesforce Marketing Cloud SMS solutions into the client’s customer journey using a .net webAPI c# / node.js backend that transformed data from JSON requests and CSV file uploads into the required formats before uploading to SFMC.Created a full stack web application that was used for a nationwide marketing campaign aimed at capturing User Generated Content from AIDS survivors. The database design and ,NET Web API were made with flexibility and ease of use in mind. Led the creation of a customizable Typescript-based universal form validation application component in an initiative to streamline web future form generation for dev teams across the company.

Ny, Ny, Us

Led e-commerce platform generating $12M/year via in-house donation, event, & crowdfunding apps. Integrated marketing automation (email & social) for customer engagement.Slashed 60% of support & admin workload with Salesforce, driving leaner, faster customer service and operations.Spearheaded a complete revamp of the donation and event platforms, migrating from outdated classic ASP to modern ASP.NET. The overhaul included a full visual refresh, resulting in a more intuitive and engaging user experience.Implemented data-driven UX improvements based on user feedback and Google Analytics, resulting in massive 50% reduction of support inquiries, happier customers, and increased retention.

New York, Ny, Us

Worked in office and trading floor equipment relocationsAssisted with workstation and technology deployment Assisted with server migrations

Norwalk, Connecticut, Us

Ensured proper operation and upkeep of the business website and other web initiatives for a nonprofit through research, editing, and creation of content & assets using HTML, CSS, Javascript, and PHP. Successfully advocated for social media & technology adoption through discussion, training, research and presentations leading to new pathways for customer engagement for the company.

Assisted with website upkeep and maintenanceImproved site accessibility as well as redesign overall websiteGeneral web consulting

New York, Ny, Us

Completed over 100 customer calls per day in an inbound call center initiative, responding to questions about policyholder's life insurance, benefits, and company policy Data entry, updating customer data and notes from calls into a proprietary database system

New York, Ny, Us

Supported a building management office ensuring daily scheduled tasks were completed on time by filing, mailing, and organizing various file drawers and paperwork.Ensured digital records were up to date, entering work orders and client data into the company database

It Fundamentals, Information Technology

High School Diploma

Mathematics