Gabriel Brunk Email & Phone Number

Phoenix, Arizona, United States

Washington Dc-Baltimore Area

Calgary, Alberta, Canada

• Brought on to upgrade and implement company processes for technical customer onboarding, subscription billing, and account management.• Own 130+ B2B Enterprise SaaS accounts. Lead QBR meetings with owners and build relationships to ensure ongoing retention.• Negotiate contracts for multi-year account renewals and amendments. Drive revenue generation through renewals and upsells.• Lead bi-weekly roundtables with the product team to review customer needs and bugs, update product roadmap, and prioritize sprint backlog.• Coordinate SDK / Web API / CLI / Hot Folder implementation solutions.

Vienna, Virginia, United States

• Manage nine digital marketing account managers, $9 million combined ARR. Coordinate team hiring and onboarding, run weekly 1-on-1 and team review meetings, and monitor PIPs for underperforming staff.• Lead weekly departmental coaching on customer retention and sales strategies, the digital marketing landscape, and new software releases.• Develop SalesForce reports and dashboards to track team and department KPIs for monthly customer retention, upsells, and sales spiffs.• Meet weekly with senior leadership in Product, Sales, and Technology to discuss cross-departmental needs and implement initiatives to address.

Vienna, Virginia, United States

• Own 100 SMB and Enterprise accounts, $1.2 million combined ARR. Named to President's Club in 2021 for top retention and revenue generation (upsells) in the customer success department.• Lead QBRs with business owners and external stakeholders. Ensure software adoption of the company's SaaS product, the Surefire Marketing Platform. Provide ongoing training to external staff as required. Develop and track KPIs for each customer.• Stay up-to-date on all things Digital Marketing related. Communicate digital marketing trends with customers, and recommend steps to improve their overall company positioning.• Serve as project manager for new customer implimentations, including Platform integrations, website development, and content development.• Serve as VoC representative to the CTO’s product development team. Join bi-weekly project management meetings to provide customer perspective.• Strengthen enterprise relationships between external partners and company C-suite. Coordinate regular meetings between all stakeholders.

Vienna, Va

• Own 100 SMB and Enterprise accounts, $1.2 million combined ARR. Named to President's Club in 2021 for top retention and revenue generation (upsells) in the customer success department.• Lead QBRs with business owners, ensure software adoption, and provide ongoing training. Develop and track KPIs for each customer.• Serve as VoC representative to the CTO’s product development team. Join bi-weekly project management meetings to provide customer perspective.• Strengthen enterprise relationships between external partners and company C-suite. Coordinate regular meetings between all stakeholders.

Dayton, Va

• Built and implemented targeted marketing campaigns for company.• Conducted investigative analysis on customers’ buying habits to look for a customer-product correlation. Analysis allowed company to target customer groups with specific product lines.

Harrisonburg, Va

• Constructed social media campaigns for company. Responsible for the development of company’s marketing strategy. Boosted awareness for company’s Virginia Mediator Certification program and seminars.• Managed the transition from company’s legacy database to Blackbaud’s donor management software (eTapestry). Created customized forms to handle online payments, conducted QA testing, and ran analytics on accounting functions to ensure donations posted to the correct accounts.• Directed the redesign of the company’s public-facing website. Collaborated with multiple internal stakeholders to ensure functionality was optimized and content was presented accurately.• Managed external communications and web-based marketing for the Harrisonburg International Festival, a company-sponsored event to promote cultural diversity and understanding. Over 9,000 attendees.• Designed print and digital marketing materials using Adobe Suite. Filmed, edited, and distributed videos on the company’s website.• Responsible for the receipt and handling of all cash and check donations. Power-user of QuickBooks Online accounting. Entered client payments, investigated discrepancies, and ran financial reports for senior leadership.

Harrisonburg, Va

• Served as company’s online technical helpdesk. Assisted users with online banking, investigated errors, and answered member’s questions. • Opened new member accounts, processed confidential transactions, and approved consumer personal line of credit (PLoC) loans.• Performed daily drawer and monthly bank vault audits. Confirmed funds to the cent.

Mt Clinton Pike, Harrisonburg, Va

• Research, contact, and visit wholesale clients. Regularly connect with current clients.• Coordinate the Send Them A Meal program: pack and ship 30-100 frozen meals per day, coordinate staffing, manage inventory, and communicate upcoming production needs.• Update online communications with photography, upcoming events, and customer testimonials.

Charlottesville, Virginia Area

• Reading and understanding personalized event blueprints.• Hanging, gelling, and focusing lighting.• Running and hanging wires, installing sound and video equipment, and organizing decor.

Harrisonburg, Va

• A summer job during college.• Building free standing stone walls, transplanting vegetation, crafting walkways, patios, and steps, and the upkeep of local water gardens,

Master Of Arts - Ma, Organizational Leadership

EMU’s Masters of Arts in Organizational Leadership (MAOL) degree blends the business focus of an MBA with the interpersonal focus.

Bachelor Of Arts - Ba, Liberal Arts; Minors In Communications, Psychology, And Theater

Activities and Societies: Student Government Association, Chapel Planning Committee, Senior Executive Team, EMU Royals Society

Outtatown Discipleship School, South Africa

Activities and Societies: Worship Team"The Outtatown Discipleship School is a unique, two semester certificate program of Canadian.