Gabriel Chavigny Email and Phone Number

• Building the community of multidiscipline experts remotely supporting help seekers in the UK, US, and Poland.• Developed Expert Code of Conduct, Skill share professional development programme, Community Hub with Knowledgebase forums.• Co-Organized Remoty Expert Sessions, a market research and prototype testing event in London in 2017.• Contributed heavily to the platform development.• Managing a global team of support engineers responsible for remote support in various tech… Show more • Building the community of multidiscipline experts remotely supporting help seekers in the UK, US, and Poland.• Developed Expert Code of Conduct, Skill share professional development programme, Community Hub with Knowledgebase forums.• Co-Organized Remoty Expert Sessions, a market research and prototype testing event in London in 2017.• Contributed heavily to the platform development.• Managing a global team of support engineers responsible for remote support in various tech categories, such as Computing, Smart Home, Printing, Plumbing, TV and accessories and Handyman advice.• Organizing and building the call centre phone system using RingCentral solutions.• Used IT skills to quickly deploy email server and various web applications for the expert community hub.• Responsible for hiring, training and day-to-day management of support staff for the US, UK and Polish teams.• Responsible for final QA checks before app releases.• Co-designing application flows. Show less

• Leading and managing a team of seven level 2 and level 3 support engineers.• Ensuring incidents are resolved in a timely manner.• Productivity data analysis and reporting.• Analysing user support statistics/data and recommending appropriate measures. • Generating reports on team performance, SLA’s, quantity vs quality and asset management.• Creating documentation for knowledge base, updating support documentation.• Answering incoming calls from users, processing emails… Show more • Leading and managing a team of seven level 2 and level 3 support engineers.• Ensuring incidents are resolved in a timely manner.• Productivity data analysis and reporting.• Analysing user support statistics/data and recommending appropriate measures. • Generating reports on team performance, SLA’s, quantity vs quality and asset management.• Creating documentation for knowledge base, updating support documentation.• Answering incoming calls from users, processing emails and logging calls.• SCCM asset management.• Working with HP Service Centre Incident management software.• Hardware repairs (Lenovo laptops).• Second line desktop support.• Supporting 1200 high level users in Pfizer headquarters in their daily operations.• Active directory – fixing group and user policies and restrictions• Infrastructure – Cisco phones, network patching etc.• iPad and iPhone troubleshooting and support.• Installing, maintaining and troubleshooting networked printers. Show less

Supporting all Solent NHS Trust’s desktop IT services for 3000+ users in daily operations and OS deployment. Tasks including desktop PCs, laptops, Windows smartphones, IP telephony, meeting room video conferencing and office printing. Managing routine maintenance jobs.Duties:• Meeting users face to face; resolving, prioritizing problems and escalating to appropriate services when needed.• Installing and configuring computer systems using various build… Show more Supporting all Solent NHS Trust’s desktop IT services for 3000+ users in daily operations and OS deployment. Tasks including desktop PCs, laptops, Windows smartphones, IP telephony, meeting room video conferencing and office printing. Managing routine maintenance jobs.Duties:• Meeting users face to face; resolving, prioritizing problems and escalating to appropriate services when needed.• Installing and configuring computer systems using various build technologies.• Ensuring incidents are resolved in a timely manner.• Analysing user support statistics/data and recommending appropriate measures.• Creating documentation for knowledge base, updating support documentation.• Answering incoming calls from users, processing emails and logging calls.• Working with Windows servers and applications within a mixed OS environment.• Working with Remedy support system and Magic5 ticket manager.• Software management using SSCM.• Active Directory user and asset management.• Member of user migration team for 3000+ users including migration to new network infrastructure and device (smartphone and PC) rollout. Key Skills:• Enthusiastic and able to interact with personel at all levels.• Knowledge of networking (such as TCP/IP switches and routers).• Knowledge of installation, troubleshooting and configuration of PC hardware and software.• Ability to work to deadlines in high pressure environment.• Thorough knowledge of Debian based Linux distributions, both server and desktop editions.• Experience with Android and Windows phone devices.• Good knowledge of Linux based web, mail, file, media servers.• Having a good understanding of virtualization technologies i.e VMware Infrastructure, XenAchievements:• Contributing to the Solent migration project being 20% ahead of time.• Received written positive feedback from many users, including ones previously described as especially challenging. Show less

As a typical small business owner, I was responsible for everything - from building the company website, to finding suppliers and potential clients, maintaining business relationships, purchases, sales, transport and every other aspect of a small import-export firm.

• Handling all IT related matters for the company. From choosing new printers to Linux servers administration. Managing a small team of two engineers locally and other IT teams in remote sites.• Help desk. 1st line for local users and 2nd line for users from other branches (Russia, Ukraine, Kazakhstan, India). Remote assistance using TeamViewer, LogMeIn, nxserver and viewer (Ubuntu Server)• Everyday maintenance and monitoring of 50 local users network.• Migrating to Linux based open… Show more • Handling all IT related matters for the company. From choosing new printers to Linux servers administration. Managing a small team of two engineers locally and other IT teams in remote sites.• Help desk. 1st line for local users and 2nd line for users from other branches (Russia, Ukraine, Kazakhstan, India). Remote assistance using TeamViewer, LogMeIn, nxserver and viewer (Ubuntu Server)• Everyday maintenance and monitoring of 50 local users network.• Migrating to Linux based open source solutions (eyeOS, OwnCloud, rsync, OpenVPN, mail server) for cost efficiency.• Installing / building physical and virtual servers – from hardware to OS (Ubuntu Server).• PC infrastructure maintenance – replacing fans, drives, CPU’s, Motherboards. Flashing android phones, routers and computers.• Server monitoring using Nagios.• Advise on how IT investments and planning can make a difference to the business.• Responsible for Network Security • General software usage training with staff including data security practice.• Travelling to other offices (Bologna, Modena, Moscow, Kiev, Astana & Delhi) for software courses or to assist local IT support staff. Show less

• Planning and executing strategies for new TV audience markets in Eastern Europe.• Recruitment and training of TV show technical crews.• Supervising and coaching production teams for Ukraine, Russia and Spain• Producing live and prerecorded TV game shows for Ukraine, Russia and Spain.• Coordination of studio facilities, show crews and production crews for the shows I was responsible for with studios management in Hilversum, Netherlands

• Design and creation of graphical puzzles and other types of questions to be used in company's productions. This was based on my existing portfolio and creating my own designs using advanced Photoshop manipulation. • Recruitment and training of new presenters and producers/directors.• Producing and directing live TV game shows in English, Spanish and Polish language for England, South Africa, Jamaica, Lithuania, Spain, Trinidad & Tobago, USA, India and Poland.• Managing the team of… Show more • Design and creation of graphical puzzles and other types of questions to be used in company's productions. This was based on my existing portfolio and creating my own designs using advanced Photoshop manipulation. • Recruitment and training of new presenters and producers/directors.• Producing and directing live TV game shows in English, Spanish and Polish language for England, South Africa, Jamaica, Lithuania, Spain, Trinidad & Tobago, USA, India and Poland.• Managing the team of 10 people. • Based in London with some work at local studios in Santo Domingo, Dominican Republic and Vilnius, Lithuania. Show less

- Wireless bridges (up to 28 km) using Linksys WAP11 Access Points and 180cm Parabolic antenna and WiFi Hotspots using Sector antennas.- Cabling blocks of flats, building LANs, routing and connecting wirelessly to central gateway.- Installing network equipment (switches, routers, cables, antennas)- Server administration (PLD Linux, FreeBSD Unix)- PC Hardware installs (NIC installs, system configuration)- Deskside support for the users (Network access issues, software… Show more - Wireless bridges (up to 28 km) using Linksys WAP11 Access Points and 180cm Parabolic antenna and WiFi Hotspots using Sector antennas.- Cabling blocks of flats, building LANs, routing and connecting wirelessly to central gateway.- Installing network equipment (switches, routers, cables, antennas)- Server administration (PLD Linux, FreeBSD Unix)- PC Hardware installs (NIC installs, system configuration)- Deskside support for the users (Network access issues, software installs, virus protection, hardware maintenance, PC upgrades, printers)- Building desktop PCs, laptop repairs, Show less