Gabriel Coker Email & Phone Number

Lexington, South Carolina

Led financial performance for $22M store and successful sales team. Oversaw recruitment, interviewing, hiring, training, evaluation, discipline, and job termination. Conducted final interviews for all associates hired and oversaw training program. Reviewed all evaluations to ensure accuracy and correct content. Maintained oversight of all complaints until resolution was in place. Monitored sales floor to ensure customer satisfaction. Actively taught, coached and trained associates to grow skills. Ensured merchandise was correctly priced and displayed. Used magnetic card readers, PDAs, credit card machines, and cash registers. Engaged in loss prevention. Enforced safety, health, and security rules. Facilitated overall safety of store for associates, customers and vendors. • Led store to positive year-over-year comps of 7.3% in 2013 and 6.0% in 2014 by ensuring flawless execution of Big 3 focus areas comprised of in-stock, driving world-class customer service and maintaining an inviting store appearance. • Led overall operational success including inventory management and shrink performance, achieving 2014 shrink results of 0.55, beating goal by 65BPS, resulting in an additional $78K returned to profitability.• Took store from “safety focus” store to 365+ days accident-free and removal from safety focus program by implementing training program tailored around prevention of most common injuries from previous year, focusing on safe work practices and rewarding and recognizing associates.

Columbia, South Carolina Area

Managed team of 43 associates that covered 10-merchandising departments in 10 stores within district. Selected, directed and developed team members. Coached and mentored employees and provided ongoing performance feedback. Ensured merchandise was correctly priced, displayed and in good condition. Scheduled employees.• Conducted routine store walks, verifying execution of key deliverables including merchandising standards, product set integrity, product training, and point of purchase signage.• Scheduled employees, ensuring all associates were properly scheduled and necessary coverage was attained based on time-off and workload. • Escalated and resolved merchandising issues and balanced inventories in district by utilizing store systems to pull key merchandising and operational reports, interpreting data, and executing action plans.• Developed and executed strategic plans for store seasonal layout for district, planning and coordinating departmental merchandising resets.

Columbia, South Carolina Area

Directed human resources management activities and effectively managed personnel. Fielded questions and work-related problems. Advised managers on sensitive issues such as equal opportunity employment and workplace harassment. Handled difficult personnel situations. Adjudicated disputes. Administered disciplinary actions. Fostered positive attitudes towards organization and goals. Generated weekly sales forecast to formulate store-wide schedules and identified hiring needs. • Partnered with store management team, serving as intermediary between staff and management, evaluating associate performance and determining monetary rewards. • Planned and conducted new employee orientation, leading all orientations to ensure all new hires received consistent message.• Conducted monthly town hall meetings with associates to talk about strengths and opportunities, formulating action plans based on meetings.• Planned, directed and assessed associate training needs, ensuring appropriate classes were scheduled each month.• Identified staffing needs, managing onboarding process from beginning to end.

Columbia, South Carolina Area

Supervised office staff. Trained employees on work procedures. Developed, maintained and administered employee orientation presentations. Coordinated all logistics for off-site training conferences. Explained and enforced procedures and company policies to staff. Directed billing and office support duties. Monitored and ordered office supplies. Coordinated all office equipment maintenance and repairs. • Conducted benchmark analysis, revising compensation structure.

Bs, Human Resources, Finance

Mba