• Oversee all operations at Miami Roller Rink, ensuring unforgettable experiences for guests.• Specialize in hosting corporate events, private parties, birthdays for all ages, and educational STEM field trips.• Deliver unrivaled guest experience, raising google reviews from 4.0 to 4.7 stars• Increased employment by 66%• Raised over $25k (and counting) for local schools, sports teams and charities.• Innovated with new VIP party experiences and more.• Saved Miami's longest standing and last remaining roller rink from closure---

As Senior Product Manager for Mobile Apps at Norwegian Cruise Line, I lead the vision and strategy for our next-gen mobile platform, while ensuring our existing app continues to delight guests. I'm committed to delivering exceptional digital experiences that set the gold standard in the cruise industry.Every day I collaborate with leaders at all levels of the organization, up to C-Level executives to develop the Mobile Roadmap, which is aligned with organizational goals, guest experience, and revenue opportunities.Key Accomplishments:• Achieved Record Monthly Active Users: Under my leadership, the app saw a notable increase in monthly active users, reaching record numbers in 9 out of the last 12 months, showcasing our app's value and effective user acquisition and retention strategies.• Founded Digital Mobile Product Department: Within the new Digital division, I built a top-notch Product team, revolutionizing guest interactions with our brand and services, boosting engagement and experience.• Developed Mobile Analytics Dashboards: I designed mobile analytics dashboards to measure app performance, providing actionable insights that optimize our app, enhancing user experience and retention.• Currently leading the creation of New Mobile Platform: The Mobile product development team is spearheading the development of NCL's next generation mobile platform, designed for scalability and a best-in class user experience, elevating the guest journey.• Maintained & Improved Current App: Concurrently, I managed the ongoing enhancement and maintenance of our existing app, keeping it up-to-date with cutting-edge features, ensuring a strong market presence and guest engagement.

• Scrum master for Mobile Apps and Back-end services teams, coordinating development of 8 business to business mobile apps that support a user base of 100,000 customers• Implement new processes to improve reporting and communication to CTO and VP of Mobile• Coach team members and product owners in preparation for scrum ceremonies, including Sprint Planning, Daily Scrum, Sprint demos, and Sprint Retrospectives• Mentor direct reports, including Customer Support lead, UI/UX Designer, & Automation Testing lead• Direct Business Requirements sessions; identify MVP and product roadmaps for new features• Document all processes and new features in Confluence; create user stories, epics and bugs in Jira • Manage strategic special projects, including integrations with third party vendor technology• Establish and lead QA testing team; preside over automated testing initiative• Support testing of new features and release management of all major releases and hot fixes• Coordinate digital and retail marketing strategy across Watsco’s eight subsidiary brands/ mobile apps to increase app usage and sales via mobile app.

Key Accomplishments• Developed award winning "Limitless Learning" Software as a Service offering June 2018 - American Business Awards®o Gold Winner - New Product or Service of the Year - Education - Virtual Learning Solutiono People’s Choice Stevie Awards for Favorite New Products - Education Solutions• Managed development of new Arise Secure Desktop, a secure Chromium bootable Live USB • Maintain award winning Starmatic™ Scheduling SystemResponsibilities• Drive the strategy, productization, pricing, marketing and positioning of Arise software, hardware and service products• Work closely with the CMO, CTO, CIO, Sales, Finance, and the Executive Committee • Manage the Product Roadmap for existing and new products• Lead all Research and Development efforts into new product ventures

Roles:- Manager - Business Project Management Office (Jun 2016 - May 2017)- Project Portfolio Manager/ Senior Project Manager (Jun 2014-May 2016)- Project Manager / Business Analyst (Nov 2012-May 2014)Key Accomplishments• Drastically reduced annual departmental turnover from 66% to 8.3%• Established department Project Management process and standardized project templates• Created and implemented full PMO training program and trained all team members• Consistently outperformed management KPIs; Direct reports also exceeded KPIs • Successfully implemented many large projects, from initiation to closure, developing all project documentation Responsibilities:• Manage high performing team of 12 PMs and BAs while leading multiple critical projects• Lead cross functional project teams, driving many high profile projects to closure• Oversee portfolio of 40-60 projects and prioritize queue of 30 projects; ensure projects are completed on time, within budget and that the deliverable meets requirements• Collaborate with executive management and IT• Manage project scope change; Serve as first point of escalation for project issues; resolve issues • Ensure that Project Managers follow departmental and company standards/ guidelines• Meet weekly with Project Managers and biweekly with the full team• Function as Product Manager for our Western Union SpeedPay Platform• Assign projects; manage resource utilization; establish project prioritization with senior business leaders based on ROI and regulatory compliance risk; track, consolidate, and report portfolio status and monthly KPIs; control quality and evaluate results• Determine staffing requirements, interview and hire new PM's and BA's• Deliver the full complement of Project Documentation: Project Charters, Project Plans, ROI Analyses, Budgets, Business Requirement Documents and technical specs., Policies & Procedures, Job Aids and Business Process FlowsKey Projects (attached)

Role: Project Manager/ Business Analyst – Enterprise Fund Distribution System for United States Department of Defense• Led project to completely redesign the front end user interface and increase system usability, beating client deadline and surpassing client expectations• Led project to rewrite and redesign system documentation, including user guides and quick reference guides• Develop functional and technical spec documents• Train end users on the various modules within the EFD system• Diagnose user issues and identify solutions

Key Projects• Financial Management System upgrade for the United States Department of State (January 2010 - October 2011)• Financial Management System upgrade for the City of New York (July 2008 -December 2009) Responsibilities • Develop design documents; create and execute test scripts• Create automated test scripts using HP Quick Test Pro and HP Quality Center• Track and resolve application defects• Analyze user interfaces/ databases of international and domestic modules• Coordinate software releases to all development, testing and conversion environmentsHighlight: Developed an Excel macro to automate the manual database field comparison process, increasing efficiency and accuracy and saving months of work.