Gabriel Colon Email & Phone Number

• Oversee all operations at Miami Roller Rink, ensuring unforgettable experiences for guests.
• Specialize in hosting corporate events, private parties, birthdays for all ages, and educational STEM field trips.
• Deliver unrivaled guest experience, raising google reviews from 4.0 to 4.7 stars
• Increased employment by 66%
• Raised over $25k (and counting) for local schools, sports teams and charities.
• Innovated with new VIP party experiences and more.

Miami, FL, US

• As Senior Product Manager for Mobile Apps at Norwegian Cruise Line, I lead the vision and strategy for our next-gen mobile platform, while ensuring our existing app continues to delight guests. I'm committed to.
• Achieved Record Monthly Active Users: Under my leadership, the app saw a notable increase in monthly active users, reaching record numbers in 9 out of the last 12 months, showcasing our app's value and effective user.
• Founded Digital Mobile Product Department: Within the new Digital division, I built a top-notch Product team, revolutionizing guest interactions with our brand and services, boosting engagement and experience.
• Developed Mobile Analytics Dashboards: I designed mobile analytics dashboards to measure app performance, providing actionable insights that optimize our app, enhancing user experience and retention.
• Currently leading the creation of New Mobile Platform: The Mobile product development team is spearheading the development of NCL's next generation mobile platform, designed for scalability and a best-in class user.
• Maintained & Improved Current App: Concurrently, I managed the ongoing enhancement and maintenance of our existing app, keeping it up-to-date with cutting-edge features, ensuring a strong market presence and guest.

Coconut Grove, FL, US

• Scrum master for Mobile Apps and Back-end services teams, coordinating development of 8 business to business mobile apps that support a user base of 100,000 customers
• Implement new processes to improve reporting and communication to CTO and VP of Mobile
• Coach team members and product owners in preparation for scrum ceremonies, including Sprint Planning, Daily Scrum, Sprint demos, and Sprint Retrospectives
• Mentor direct reports, including Customer Support lead, UI/UX Designer, & Automation Testing lead
• Direct Business Requirements sessions; identify MVP and product roadmaps for new features
• Document all processes and new features in Confluence; create user stories, epics and bugs in Jira

Nashville, Tennessee, US

Miramar, Florida, US

• Key Accomplishments
• Developed award winning "Limitless Learning" Software as a Service offering June 2018 - American Business Awards®o Gold Winner - New Product or Service of the Year - Education - Virtual Learning Solutiono People’s.
• Managed development of new Arise Secure Desktop, a secure Chromium bootable Live USB
• Maintain award winning Starmatic™ Scheduling SystemResponsibilities
• Drive the strategy, productization, pricing, marketing and positioning of Arise software, hardware and service products
• Work closely with the CMO, CTO, CIO, Sales, Finance, and the Executive Committee

Coral Gables, FL, US

• Roles:- Manager - Business Project Management Office (Jun 2016 - May 2017)- Project Portfolio Manager/ Senior Project Manager (Jun 2014-May 2016)- Project Manager / Business Analyst (Nov 2012-May 2014)Key Accomplishments
• Drastically reduced annual departmental turnover from 66% to 8.3%
• Established department Project Management process and standardized project templates
• Created and implemented full PMO training program and trained all team members
• Consistently outperformed management KPIs; Direct reports also exceeded KPIs
• Successfully implemented many large projects, from initiation to closure, developing all project documentation Responsibilities:

Livonia, Michigan, US

• Role: Project Manager/ Business Analyst – Enterprise Fund Distribution System for United States Department of Defense
• Led project to completely redesign the front end user interface and increase system usability, beating client deadline and surpassing client expectations
• Led project to rewrite and redesign system documentation, including user guides and quick reference guides
• Develop functional and technical spec documents
• Train end users on the various modules within the EFD system
• Diagnose user issues and identify solutions

Montreal, Quebec, CA

• Key Projects
• Financial Management System upgrade for the United States Department of State (January 2010 - October 2011)
• Financial Management System upgrade for the City of New York (July 2008 -December 2009) Responsibilities
• Develop design documents; create and execute test scripts
• Create automated test scripts using HP Quick Test Pro and HP Quality Center
• Track and resolve application defects