🎓 Pursuing a Master of Management with a passion for driving organizational excellence through strategic planning, leadership development, and data-driven decision-making. A motivated, versatile, and meticulous CSC-certified financial business professional with demonstrated client support and banking experience. I am looking to apply my experience to develop my skills.💡 I thrive in dynamic environments where innovative solutions are key to success. I am seeking a rewarding position within a progressive company where my skills are valued and utilized to produce outstanding results, and where I can continue to learn and broaden my knowledge.🌐 During my studies, I've delved deep into areas like organizational behavior, project management, and business analytics. I'm particularly drawn to the intersection of technology and management, seeking to leverage data-driven insights to optimize operations and foster growth.🤝 I believe in the power of collaboration and have actively contributed to diverse teams in academic projects and extracurricular initiatives. Passionate about client success, personal development, and giving back to the community, I'm excited to apply this collaborative approach in real-world settings, working alongside talented professionals to tackle complex challenges.🌱 Outside of academics, I'm an avid reader of emerging trends in management and a strong advocate for sustainable business practices. I'm looking forward to connecting with fellow enthusiasts, industry experts, and potential collaborators who share a passion for innovative management strategies.🚀 Open to opportunities to apply and expand my skills in management and leadership. Let's connect and explore how we can create impactful change together! Feel free to reach out via LinkedIn messaging.
Intellifi
View- Website:
- intellifi.ca
- Employees:
- 210
-
Bilingual Call Centre SpecialistIntellifiCalgary, Ab, Ca -
Program Assistant - DevelopmentHaskayne School Of Business May 2024 - PresentCalgary, Alberta, Canada -
Royal College Of Physicians And Surgeons Of Canada Exam InvigilatorBbw International Event Staff Feb 2022 - Jan 2024Calgary, Alberta, Canada- Aided in the registration process of 20+ examination candidates and the safekeeping of their electronic devices- Effectively communicated detailed examination guidelines and procedures to the examination candidates in both English and French - Provided candidates with guidance and communicated with a lead invigilator and technical support specialists during technical complications- Carefully monitored 20+ candidates during the examination to ensure compliance and integrity to the guidelines - Supported 5+ Royal College of Physicians and Surgeons examiners in various tasks including technology, scheduling, and coordinating their meals with kitchen staff -
Customer Experience SpecialistNeo Financial Jan 2023 - Apr 2023Calgary, Alberta, Canada- Engaged in over 20 conversations per shift with clients nationwide to offer support and assistance, and provided clients with exceptional customer service and assistance to build lasting relationships - Provided customers with comprehensive information on a diverse set of 5+ Neo Financial Products- Collaborated with cross-functional teams from different departments, totaling over 3, to ensure client requirements were addressed effectively- Effectively deescalated challenging situations through empathetic communication, ensuring a positive and satisfying customer experience for clients- Exhibited proficiency in navigating CRM software, including Zendesk and Amazon Connect, along with professional communication platforms like Slack -
Universal BankerCibc Jul 2022 - Oct 2022Calgary, Alberta, Canada- Provided 20+ clients per hour with support in the lobby such as aiding clients with the ATM and providing further guidance- Performed 10+ frontline tasks such as processing bank drafts, card maintenance, and supplying bank statements for 15+ clients per hour- Engaged in client meetings to open accounts and credit card applications- Aided in the organization and filing of 100+ documents while keeping confidentiality and integrity procedures- Collaborated with a diverse multidisciplinary team of 15+ staff members- Engaged in client meetings to open accounts and credit card applications -
Grill CookMcdonald'S Sep 2018 - Aug 2022Calgary, Alberta, Canada- Prepared 75+ menu items at a pace of 200 items per hour, and coordinated with 15+ crew members- Served up to 1000 customers per shift- Perform inventory management of 700+ products to ensure the freshness and quality- Assisted in the training of other crew members about food preparation and inventory management - Maintained and organized a 3-Platen Electric Grill unit along with various kitchen appliances -
Note TakerUniversity Of Calgary Sep 2018 - Apr 2020Calgary, Alberta, Canada- Created handwritten or typewritten notes for multiple students with learning disabilities based on the course - Maintained confidential information regarding the student’s disabilities from colleagues and other classmates - Communicated with students about their preferred style of notes for clarity and understanding -
Pump OperatorCalgary Co-Op May 2017 - Jan 2018Calgary, Alberta, Canada- Interacted with customers in a pleasant manner and maintained positive communication in a client relations role- Refueled vehicles and also provided other services such as windshield cleaning, refilling fluid, and checking oil- Cleaned and organized the inside and outside of the premises- Organized, stocked, and rotated products to ensure the freshness of the products
Gabriel Lau Education Details
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Business Administration And Management, General -
Economics
Frequently Asked Questions about Gabriel Lau
What company does Gabriel Lau work for?
Gabriel Lau works for Intellifi
What is Gabriel Lau's role at the current company?
Gabriel Lau's current role is Bilingual Call Centre Specialist.
What schools did Gabriel Lau attend?
Gabriel Lau attended Haskayne School Of Business, University Of Calgary.
Not the Gabriel Lau you were looking for?
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Gabriel Lau
Greater Toronto Area, Canada1hotmail.com -
Gabriel Lau
Software Engineering Intern 💻 Aurora Wireless Networks | 4Th Year Schulich Engineering ⚙️ University Of Calgary 🎓Calgary, Ab -
Gabriel Lau
Richmond Hill, On -
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