• Provided advanced technical support for both administrative and academic users by installing, troubleshooting, and maintaining hardware, software, and peripherals both in-person and over the phone. • Perform scheduled maintenance on printers and various peripheral hardware components to ensure their optimal functionality. • Execute image backups and image deployments for campus computers, with a strong focus on preserving and upholding data integrity. • Offered expert assistance to clients, with a specialization in seamlessly managing hardware replacements and software integration for both Windows and Mac systems, as well as Mac and iOS devices Utilizes a range of standard to advanced troubleshooting methods essential for resolving issues affecting Pace's approximately 15,000 end-users. • Deployed new desktops/laptops with a focus on data integrity, information security compliance, and proper asset management recording and tracking • Meticulously documented all technical support procedures and ensured that customer records were accurately maintained