• Manage and deliver multiple IT services to a diverse customer base, ensuring capacity planning and efficient resource allocation.• Lead customer/service review meetings focusing on performance, improvements, and quality.• Negotiate and manage contracts with customers, ensuring service level agreements are met and fostering strong customer relationships• Implement and manage change management processes to ensure smooth transitions and minimal impact on service delivery.• Oversee incident and problem management processes to minimize service disruption and ensure timely resolution of issues.

• Developed SharePoint/Nintex applications to automate processes and collect essential data.• Designed and implemented new processes and improved existing practices in collaboration with stakeholders.• Collaborated with the BI department to design & implement dashboards, balanced scorecards, KPIs and metrics for S2P.

• Executing tenders in line with the Procurement Policy and according to the current strategies of the company• Receiving purchase requests from the internal clients and prepare the acquisition process, establishing the timing, selection criteria, the project team, suppliers list• Pro-actively organizing market analysis and searching potential suppliers (market research, analysis of suppliers, etc.)• Preparing RFx and eRFx package in cooperation with relevant departments• Organizing Q&A sessions, centralizing, analyzing and evaluating offers, negotiating commercial conditions and contractual clauses with the suppliers• Project management for the acquisition projects until final signature of the contract• Renegotiation of existing contracts to optimize prices, contractual conditions as well as yearly benchmarking of the suppliers prices• Regular and ad-hoc reporting to internal clients and Group Procurements• Contract management – for equipment, services and product contracts throughout the fulfillment of the contract• Supplier relationship management supplier performance evaluation based on agreed scorecards • Creating the specifications and change requests for CAP (SharePoint platform) and Electool (e-Procurement platform) after analyzing and redesigning the old processes in accordance with the new procurement procedure• Ensuring first level of support and SPOC for Electool, CAP, Citrix, SAP-SRM and SAP-MDM• Analyzing the applications, processes and workflows in order to create simple work instructions, to train colleagues, to initiate/follow up improvements and/or corrective actions

• Involved in the implementation of SAP-SRM (Contract Management), SAP-MM and SAP-MDM (testing, reporting bugs, defining improvements)• Superuser and single point of contact for all the software tools used within the company • Ensuring that all orders are processed and delivered to the internal customer as per customer specification, and solving related issues• Creating regular reports and on demand customized reports depending on need• Support in finalizing the payment procedure by collecting information from different departments and validating the invoices• Ensuring first level of support for SAP-SRM and OM related processes (including status of purchase requests and delivery lead time)• Pro-actively improving the order management processes by highlighting any delivery issues and initiating/following up corrective actions• Maintaining contracts, catalog items and vendor master data in SAP

• Managing existing accounts and establishing new accounts by planning and organizing daily work schedule to call on existing or potential customers• Suggesting changes in products, service and policy by gathering feedback from customers• Resolving customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to development department• Preparing and adjusting the content of sales presentations by studying the type of sales outlet• Informing the management by submitting activity and results reports, such as daily call reports, weekly and monthly work plans• Contributing to team effort by accomplishing related results as needed • Negotiation and signing the contracts with clients according to the company policies• Training the customer's employees to use our software

• Present, sell and upsell Vodafone services and related products in order to achieve store’s sales target and ensure registration of all client’s information in the database• Provide information to potential and existing individual and corporate customers regarding product and service features, pricing, delivery, contractual conditions, warranty coverage and service support• Contacting prospective clients by phone and email• Maintain the company's standards and image by delivering quality services and professional behavior to all customers• Prepare daily reports in terms of sales and activation contracts • When acting as Warehouse Administration Representative only: o Receives and verifies the goods arrived; o Assure input of the goods received transfer; o Keeps track of the inventory; o Place handsets/accessories/sim cards/collaterals order forms; o Assure a minimum stock for store activities; o Keeps the goods in order in the warehouse, assure goods replacements; o Ensure the security of the warehouse.