- Respond to user inquiries and technical support via phone, email, or in-person.- Diagnose and troubleshoot hardware and software issues, providing timely solutions.- Escalate complex issues to appropriate IT personnel when necessary- Assist users with software installations, configurations and updates.- Troubleshoot network connectivity issues and assist in the implementation of network security measures.- Assist in the maintenance of network infrastructure, including routers, switches, and wireless access point.- Enforce IT security policies and procedures to safeguard company data.- Keep abreast of cybersecurity threats and assist in implementing security measures.- Ensure compliance with relevant regulations and standards.- Work closely with other IT team members to resolve complex issues and contribute to ongoing projects.- Create and maintain documentation for IT processes, procedures, and troubleshooting guides.

https://www.prontopackaging.com.au/“Good Food comes in Pronto Packaging”Main Activities: At Pronto Packaging as the Principal Information Technology Specialist, I led the complete overhaul of the company's IT infrastructure and implemented an efficient warehouse management system. My key activities included:Network Infrastructure Overhaul: Spearheaded the redesign and implementation of a more robust and scalable network infrastructure to support growing business operations. This included configuring and managing routers, switches, and wireless networks to improve connectivity and performance.Warehouse Management System (WMS) Implementation: Worked closely with stakeholders to identify the needs of the warehouse operations. I then selected, configured, and deployed a WMS that streamlined inventory management, stock tracking, and order fulfillment processes. This resulted in improved accuracy and efficiency in daily warehouse operations.Cloud Migration: Migrated on-premise servers to cloud platforms, enhancing data accessibility and enabling remote work for the warehouse and office teams. This also provided more flexibility for scaling and improving disaster recovery plans.IT Security Enhancements: Implemented enhanced cybersecurity measures including firewalls, data encryption, and regular security audits to ensure the protection of sensitive company data.User Training and Support: Provided comprehensive training for warehouse staff and office employees on the new WMS and network systems, ensuring a smooth transition and continued user support.System Monitoring and Optimization: Monitored the performance of the new systems, identifying areas for further optimization and resolving any issues promptly to ensure minimal downtime and continued operational efficiency.

During this time, I have dedicated myself to study English and had the opportunity to work as a freelancer. This period helped me improving many skills including self-confidence and determination, flexibility, adaptability, and other. After finishing my studies I feel confident to start my career progression here. As a freelancer, I have worked in some projects as detailed as below: • Helped friends to purchase laptops and mobiles that suits their needs;• Format and Configured laptops, desktop computers;• Installed Printers;• Created some projects for friends to develop websites and Applications.• Renew workstation from the Royal Brisbane and Women’s Hospital, where I installed the workstations and configured for the customers.

“A new concept of Paralegal Services.”Main Activities: - Installation and configuration of Servers: AD, DHCP, DNS, Data Base, Web, Print Server, Fileserver and FTP; (310 users) - Started Configured AWS to use for Web Server, Database and after 2 months to import the AD, DHCP and DNS to the Cloud. - I was the supervisor and guided the team that was composed of five technicians. - Configuration of desktops and printers; (310 users) - Monitoring servers with appropriate software’s (Nagios and Solarwinds) - Installation and configuration of Routers, Switches and Mikrotiks; - Infrastructure support and Telephony (VoIP).Achievements- Updated the servers from Windows Server 2008 to 2012, completing the operation 30 days before expected.- Implementation of helpdesk setup department and customers internet monitoring. I have worked with cabling, deployed new switch, router, new computers, and phones.- Reduction of printing and scanning cost in 46%.- Installed and Configured VoIP for the conference room and Directors Office.- Installed and Configured CRM (Customer Relationship Management)

“A new concept of Paralegal Services.”Main Activities: - Configuration and monitoring Server AD, DHCP, DNS, Print Server, Fileserver; (230 users) - The team was composed of 24 Analysts and I was one of the Senior Analyst with 5 in total. - Monitoring Server Linux; - Backup Coordinator, monitoring and assistance to analysts; - I assisted the analysts to help them with the procedures, help when they have any problem with the S.O. or Software’s of the company (such as Vector and CRM); - Execution checklist of servers and applications;Support Service Desk 2nd and 3rd level customer.Achievements - Update all Desktops and Laptops from windows XP to Windows 7 (230) - During this time I was the supervisor to organize the team and do the schedule.

“A new concept of Paralegal Services.”Main Activities: - Configuration and monitoring Server AD, DHCP, DNS, Exchange and Fileserver; - Configuration Backup with ARC server and NT Backup; - Monitoring Server Linux and Novel; - Support Resident clients; - Support Help Desk 1st and 2nd level.Achievements - Update the servers from Windows Server 2003 to 2008, completing the operation 30 days before expected. - Implementation of helpdesk setup department and customers internet monitoring. I have worked with cabling, deployed new switch, router, new computers, and phones. - Reduction of printing and scanning cost in 35%.

• Support Resident Internal clients;• Support Help Desk level 1 and 2 for Internal clients.