Gabriel De Oleo Santana Email & Phone Number

Broxburn, Gb

Edinburgh, Scotland, United Kingdom

• Managing relationships for LP&I Scottish Widows portfolio book, ensuring the best outcomes for customers and business.• Acting as the main point of contact, liaising with multiple stakeholders to achieve mutual goals.• Executing investigations and providing Final Resolution Letters to reportable FCA complaints.• Interest calculations on LP&I investment products.• Raising SARs on suspicious/fraudulent behaviors on accounts.

Edinburgh, Scotland, United Kingdom

As the Business Development Executive, I listen to the pains and aims of greenfield as well as established credit institutions to deliver comprehensive and meaningful IT tools that fit their business.Bankish provides a flexible and extensive toolbox of core IT solutions to help financial services providers take the leap from legacy architecture to an intuitive, secure, and user-friendly environment. We are proud of our wide client base across Europe and the achievements they have reached with our help!

Edinburgh City, Scotland, United Kingdom

Successfully negotiated payment plans for VAT debts, boosting recovery rates, while streamlining data processes and reducing processing times. Implemented compliance best practices, reducing non-compliance instances. Effectively managed complex cases, resolving difficult conversations with taxpayers and providing training on compliance protocols. Leveraged advanced systems for fraud mitigation, ensuring accuracy and efficiency in debt management operations, and maintaining high taxpayer satisfaction. Executed KYC, AML and EDD methodologies.

Edinburgh, Scotland, United Kingdom

Edinburgh City, Scotland, United Kingdom

Managed a diverse business portfolio, achieving a 70% closing ratio and $150k in monthly revenue, while cultivating strong client relationships and executing market strategies. Streamlined processes, reducing resolution time and improving client satisfaction, with a focus on risk and fraud mitigation. Implemented compliance measures, ensuring adherence to financial regulations, and leveraged advanced data analysis for improved decision-making and client servicing. Processed first-level underwriting and enforced compliance requirements by use of KYC, AML and EDD methodologies.

Dominican Republic

Executed the commercial strategies of the brand to have a positive insertion of the product to the Dominican market, achieved positive lead generation and engagement within the B2C and B2B targets.- Identified and negotiated business proposals to ensure the improvement of share market in B2B & B2C core targets.- Scheduled and executed presentations with the major companies of the country and influential Government offices.- Engagement of consumers towards the product.- Worked as a consultant towards potential and existing consumers, getting a 40% conversion rate in sales.

República Dominicana

Responsible of studying in-depth the products, services, applications, and benefits offered by the company in order to get the best potential customers and close new sales more effective and efficiently:-Analysis of new markets at the macroeconomic level and identification of business opportunities with data mining of economic, political, and commercial trends.-Prospecting new customers in North America in the Beverages, Baked, Dairy, Confectionery, Alcohol and Pharmaceutical sectors.-Customer service by telephone and in person.

República Dominicana

Responsible of studying the cost structure of the engineering projects in order to improve the use of funds given from the management, also slashed costs 10% by negotiating pricing and fees, while ensuring the continuation and enhancements of services with the providers of goods.

República Dominicana