I’m a dedicated IT professional and U.S. Army veteran with a Bachelor’s in Information Technology from Colorado State University. In my current role as a Technical Support Specialist II and Cyber Security Analyst at Allyon, Inc., I am responsible for resolving complex hardware, software, and network issues, both remotely and in-person. My duties include managing and remediating vulnerabilities identified by ACAS (Assured Compliance Assessment Solution) to ensure compliance with security standards.I handle incident management using ServiceNow, ensuring that all issues are resolved promptly and documented effectively. I also create and update technical documentation and knowledge base articles to support both Tier 1 and Tier 2 teams, contributing to a well-informed support environment. My role involves troubleshooting network connectivity issues, configuring and deploying software applications, and collaborating with IT teams to resolve specialized technical challenges.With certifications in CompTIA Network+ and CompTIA Security+, and an expected CCNA by October 2024, I possess a strong foundation in network management and cybersecurity. My technical skills extend to managing Active Directory environments, automating tasks with PowerShell, and ensuring robust system performance and security.I am passionate about leveraging my skills in IT and cybersecurity to drive operational excellence and safeguard organizational assets. Let’s connect to discuss the latest trends in the field or explore new opportunities.