Gabriel Phillips Email & Phone Number

Memphis, Tn, Us

Memphis, Tennessee, United States

● Resolved advanced hardware, software, and network issues, providing assistance through phone, email, chat, and in-person interactions. Worked closely with other IT teams to escalate and resolve specialized issues, maintaining seamless operation across departments.● Assisted in the deployment, configuration, and troubleshooting of software applications. Diagnosed and resolved network connectivity issues, including wired and wireless networks, ensuring reliable access for all users.● Managed incidents using ServiceNow and ensured issues were resolved in accordance with SLAs.● Created and updated technical documentation and knowledge base articles to assist Tier 1 & 2 support and end-users.● Managed and remediated vulnerabilities identified by ACAS (Assured Compliance Assessment Solution) to ensure compliance with security standards.● Handled tickets related to vulnerability assessment, remediation, and incident response, ensuring timely resolution and documentation of actions taken

Millington, Tennessee, United States

2-month contract.● Oversaw user account management and permissions in accordance with organizational policies, including creation, modification, and disabling. Utilized ticketing systems to log, track, and prioritize support requests, ensuring adherence to SLAs and timely resolution.● Collaborated with other IT team members to escalate and resolve complex technical issues, providing expertise and assistance as needed.● Monitored communication channels and gathered information about emergencies or incidents.● Acted as a reliable and dependable team member, consistently fulfilling assigned responsibilities and tasks to support the overall goals and objectives of the team.

● Applied strong problem-solving skills to analyze network and diagnose hardware-related communication errors, ensuring seamless connectivity between the Patriot system and the command center. ● Successfully identified and addressed issues with launcher components, including fiber optics, electrical connections, and circuit cards, ensuring operational readiness of critical defense systems. ● Executed routine system checks and diagnostics, identifying and resolving technical and mechanical issues with an average response time of under 30 minutes. ● Ensured compliance with safety protocols, leading by example, and achieving zero workplace accidents during my tenure.

Bachelor Of Science - Bs, Information Technology

Network Support Specialist