Gabriele Rocha (Erf Ireland Cert Rp) Email & Phone Number

Ireland

Ireland and UK

Ireland

➤ Client Care Coordinator | Be Independent Home Care, Ireland | 06/2019 - 05/2023➤ General Operation Team Lead | Alesbury, Ireland | 11/2017 - 08/2021➤ Arrived in Ireland and studied full-time English while working in the hospitality industry to support my studies.

Rio De Janeiro, Brazil

-Led the human resources team consisting of 10 employees and the administrative team consisting of 13 employees: 5 in charge of archiving, 4 handling employee onboarding and registration, 1 coordinating health plans, and 3 apprentices.-Established and executed the team's strategic direction, ensuring alignment with company objectives.-Provided regular feedback to team members, fostering continuous improvement and professional growth.-Successfully restructured the HR department, implementing and updating standards, procedures, flowcharts, organisational charts, forms, and assessment tests.-Coordinated payroll activities seamlessly with outsourced payroll providers.-Offered consistent support to employees, addressing concerns and facilitating resolutions.-Managed both external and internal selective recruitment processes, ensuring the right talent acquisition for company needs.-Monitored HR indicators and developed actionable plans for continuous departmental improvement.-Conducted related searches to remain updated on industry trends and best practices.-Acted as the primary representative for the company in all labour claims, ensuring HR's interests were upheld at all times.-Mapped and tracked human resource indicators, extracting critical reports and providing insights to department managers.-Oversaw the dissemination of regular internal communications, ensuring organisational transparency and alignment.

Brazil

-Firjan (Industry Federation of the State of Rio de Janeiro) legally represents the 101 industrial employers' unions.-Provided individualised career guidance to employees, helping them to identify and pursue their professional goals.-Analysed client company's needs and collaborated with training teams to develop tailored development courses that address identified gaps.-Hosted workshops and seminars on resume building, interview techniques, and other career-related topics to equip employees for future roles within or outside the company.

Rio De Janeiro, Rio De Janeiro, Brazil

-Managed the recruitment process from start to finish, including job postings, screening, interviewing, and onboarding new employees.-Administered compensation and benefits programmes, ensuring compliance with company policies and legal requirements.-Coordinated employee training and development initiatives to enhance workforce capabilities and personal growth.-Conducted periodic performance reviews, providing constructive feedback and coordinating professional development opportunities.-Addressed employee relations issues, mediating conflicts and fostering a positive working environment.-Oversaw the maintenance and updating of employee records, ensuring accuracy and confidentiality.-Implemented and managed various HR projects and initiatives, aligning with organisational goals.-Assisted in the development and enforcement of HR policies and procedures, promoting best practices across the organisation.-Ensured compliance with all local, state, and federal regulations related to employment and human resources.-Collaborated with department managers to forecast future hiring needs and strategise talent acquisition approaches.-Played a pivotal role in employee engagement activities, enhancing company culture and retention.-Advised senior management on HR strategies and challenges, providing insights for informed decision-making.Successful Projects and Achievements-Oversaw 17 stores in Rio de Janeiro, Minas Gerais, and Espírito Santo.-Identified operational challenges and implemented enhancements to align franchisees with set standards.-Managed recruitment, led training initiatives, and conducted performance and organisational climate assessments.-Orchestrated campaigns aligned with significant Brazilian dates, including Mother's Day and Children's Day, and introduced recognition initiatives such as Employee of the Month.-Launched a store in the North Zone of Rio de Janeiro, directing the recruitment and training processes leading up to its inauguration.

Rio De Janeiro, Brazil

-Managed full-cycle recruiting processes, from identifying needs to onboarding new hires. Routinely updated and reviewed all recruitment materials and assessments every 15 days.-Posted job openings on company websites, job boards, and other relevant platforms to attract potential candidates.-Screened resumes and applications, narrowing down the candidate pool based on essential qualifications and cultural fit.-Conducted initial phone screens and face-to-face interviews to evaluate candidate suitability.-Collaborated closely with hiring managers to understand specific job requirements and desired candidate profiles.-Utilised various sourcing strategies, including headhunting, networking, and leveraging internal referrals to identify top talent.-Organised and attended job fairs, college recruiting events, and other outreach initiatives to promote the company and source potential candidates.-Provided feedback to unsuccessful candidates and guided them through the next steps in their job search.-Collaborated with HR teams to ensure a seamless transition from candidate to employee, optimising the onboarding experience.Successful Projects and Achievements-Led a Recruitment and Selection team of 5 professionals responsible for hiring all employees. Addressed retention challenges, managing an average of 120 new hires weekly.-Coordinated large-scale recruitment drives for Claro service launches, hiring approximately 500 individuals within two weeks. Orchestrated a minimum of 3 internal hiring processes monthly for roles beyond telemarketing.-Standardised selection processes, typically comprising group interviews, role-related exercises, direct management interviews, and occasionally, executive interviews based on the position.-Developed and presented key recruitment and selection indicators, proposing initiatives to enhance hiring timelines, strategies, and success rates.

Rio De Janeiro, Brazil

Rio De Janeiro, Brazil

Hr Manager, Human Resources Management/Personnel Administration, General

Enhanced Payroll Skills 2024, Business Administration And Management, General

Payroll, Business Administration And Management, General

Advanced to Big Red Book Payroll

Payroll, Business Administration And Management, General

Introduction to Big Red Book Payroll

Master Of Business Administration - Mba, Strategic People Management (Human Resources), (Qqi Level 9)

Associate'S Degree, Human Resources Management/Personnel Administration, General, (Qqi Level 6)

NFQ Level 6 - Ireland.

Diploma Of Education, Recruitment Practice