Experienced professional in Sales, Customer service and commercial back-office: started in food companies, then moved into Sportwear/Sport articles market. To me, Customer service means not only giving answers to queries from any kind of Customer, but also a powerful marketing tool: trying to turn any connection with Customer, even the negative ones like claims, into a positive solved problem.I’m used to take care of various different tasks, this give a wider vision, seeing company’s different functions interactions towards a common target. In a bigger organization, this versatility, could be usefull for an easy and quick move to different positions, following company needs and opportunities.Specialties: -good knowledge of both Italian sport shop and sportwear/apparel - Italian multibrand retail market-E-commerce: Project leader and content management, new company’s website with integrated e commerce (www.aesse.com and www.shop.canadiens.it)